RN102 "ReadyNAS Admin Page is offline"

[motosega]

after the upgrade to firmware 6.9.4 i can no longer log in to the  web admin page.
"ReadyNAS Admin Page is offline"
the NAS is conected to the internet and i have tried restarting it.
i have cleared my broweser cache and tried differnt browsers..
i am able to log in via ssh. and smb shares work fine.
the power led keeps flashing after startup.

i am able to dowload logs from RAIDar but it shows "management service is offline" and diagnostics does not work.
also the fwbroker page returns a "forbidden" error from apache.

[Marc_V]

Hi @motosega

Welcome to the Community!

Your root volume is full and that is one reason why you are getting management service offline message. It is possible that this has been full even before the update or after the update.

Do you have any apps installed? It would be best to contact Support for this issue so L3 experts can check your NAS and fix this.

If you are comfortable with SSH you may want to check this thread and follow.

Hope this helps!

Regards

[motosega]

it dosent look like my root volume is full.

admin@action-nas:~$ df -m
Filesystem     1M-blocks   Used Available Use% Mounted on
udev                  10      1        10   1% /dev
/dev/md0            3772   1097      2455  31% /
tmpfs                249      0       249   0% /dev/shm
tmpfs                249      2       248   1% /run
tmpfs                125      1       124   1% /run/lock
tmpfs                249      0       249   0% /sys/fs/cgroup
/dev/md127        949132 795292    152762  84% /data
/dev/md127        949132 795292    152762  84% /home
/dev/md127        949132 795292    152762  84% /apps

[Marc_V]

Hi @motosega

Were you able to download logs before and after the update? Can you provide me a link where we can download it? You can PM me.

Thanks

[motosega]

yes, i can still download logs, i will send you a pm

[motosega]

if it helps: the apache log is full of this:

Nov 12 16:14:47 action-nas apache2[2776]: [error] [client 192.168.1.9] Connect rddclient failed, referer: https://192.168.1.3/admin/

is rddclient the dyndns client? we have no dynamic dns configured.

[motosega]

is this thread locked? i can no longer post replies

maybe i can, but serveal posts have disapered after my posting them.

[motosega]

from readynasd.log: 
readynasd is trying to start.....

Nov 02 16:38:41 action-nas readynasd[2562]: readynasd log started
Nov 02 16:38:41 action-nas readynasd[2562]: readynasd started. (restarted=0)
Nov 02 16:38:43 action-nas readynasd[2570]: readynasd log started
Nov 02 16:38:44 action-nas readynasd[2570]: readynasd started. (restarted=0)
Nov 02 16:38:46 action-nas readynasd[2578]: readynasd log started
Nov 02 16:38:46 action-nas readynasd[2578]: readynasd started. (restarted=0)
Nov 02 16:38:48 action-nas readynasd[2590]: readynasd log started
Nov 02 16:38:48 action-nas readynasd[2590]: readynasd started. (restarted=0)
Nov 02 16:38:50 action-nas readynasd[2598]: readynasd log started
Nov 02 16:38:50 action-nas readynasd[2598]: readynasd started. (restarted=0)
Nov 02 16:38:51 action-nas readynasd[2609]: readynasd log started
Nov 02 16:38:52 action-nas readynasd[2609]: readynasd started. (restarted=0)

[StephenB]

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@motosega wrote:

is this thread locked? i can no longer post replies

---

Likely the forum spam filter is kicking in.  Mods are supposed to review the quarantines, and release false postives - but that's not practical if the forum is being flooded (which sometimes does happen).  If it happens again, you can PM me (or any of the mods) - we can check the quarantine and release posts for you.

[motosega]

it seems to especialy dislike new posts containing the code<> tags.
thats not really the problem i'm trying to solve though.... i have posted the same replied several times...

[StephenB]

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@motosega wrote:

it seems to especialy dislike new posts containing the code<> tags.
thats not really the problem i'm trying to solve though.... i have posted the same replied several times...

---

Do you need me to release anything?

[motosega]

no thanks i think i got everything posted eventualy. if you unlock them it'll just mess up the thread, maybe if you could delete al the talk of forum problems that would be better.

[motosega]

Marc_V check your messages, i have sent you the logs.

[Marc_V]

Hi @motosega

The service stopped that is why WebGUI is not accesible however to properly see what caused this remote access is needed. I would encourage you to log a case with Support so L3 experts can take a look and resolve this for you.

You can login to my.netgear.com to create a case and contact Support.

Regards

[motosega]

unfortunatly i can't get a support contract because i'm in italy,

i'm making a backup to a usb harddisk, and will then do a factory reset.