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Re: RN314 Connection lost

Groenvleugel
Aspirant

RN314 Connection lost

Hello, can anybody help me with the next problem.

We have a  readynas 314 which works fine. We can acces the drive and is fast.

Somethimes the connection is lost, we can't acces it with the explorer and/or finder.

I can acces the NAS via the internet (the web portal).

For me this underlines that the NAS is still online but some how we can't reacht it.

 

FYI:

- We are using 2xWindows 10 pro and also 1x Mac (High Sierra, we also had the problem when didn't use the MAC).

- The connection is hardwirred

-The firmware is up to date

- The file search option is selected.

- We can ping the server when we can't reach the drive with the explorer.

- The SMB protocol is selected for the shares

- There is enough free disk space.

- The temparture is normal (about 43 degrees)

- There isn't a lot of  network activity (almost nothing / average 20.2k)

- On the drive are pdf's/word doc's etc storred (no movie and/or big filles).

 

Has anybody got simailar problems and/or has an idea what can be wrong?

Thanks in advance.

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 1 of 6

Accepted Solutions
Groenvleugel
Aspirant

Re: RN314 Connection lost

Hello, I've downgrade to 6,9.3 and for now it seems that the problem is solved. The beta version of 6,9,5 still got this bug (I've tried it). For now the problem has been solved :-).

 

Thanks for the support.

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Message 6 of 6

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StephenB
Guru

Re: RN314 Connection lost

What firmware are you running?

Message 2 of 6
Groenvleugel
Aspirant

Re: RN314 Connection lost

Hello, thanks for youre response.

The firmware is 6,9,4 hotfix 1

Message 3 of 6
Icewaterhot
NETGEAR Employee

Re: RN314 Connection lost

Hi  Groenvleugel,

"Somethimes the connection is lost, we can't acces it with the explorer and/or finder. "

 

Could you please send us this logs?  

 

https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators     

Message 4 of 6
StephenB
Guru

Re: RN314 Connection lost


@Groenvleugel wrote:

The firmware is 6,9,4 hotfix 1


I have seen similar behavior with 6.9.4 on my RN526x.  Try downgrading back to 6.9.3, and see if that resolves the problem.

 

I believe Netgear has fixed this in 6.9.5 beta, but I haven't had a chance to confirm that.

Message 5 of 6
Groenvleugel
Aspirant

Re: RN314 Connection lost

Hello, I've downgrade to 6,9.3 and for now it seems that the problem is solved. The beta version of 6,9,5 still got this bug (I've tried it). For now the problem has been solved :-).

 

Thanks for the support.

Message 6 of 6
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