Re: ReadyNAS 6.6 on 204 - stop working :-(

Kicco · ‎2016-10-20

Hi to everyone.

I received a bad news today. I wnt back to home and I found the readynas freezed with a "_309 out of memory" in the LSD.

I transfered a lot of file with RSYNC from the 204 (backup job owner) to a 202 (RSYNC server).

I have 4x3TB HD so I transfered only few parts of my data. The NAS was only with PLEX but in OFF position because it was not working after the ReadyNAS upgade to 6.6.

When I rebooted (unplugged and plugged again) It works for a while, just the time to enter via WEB and to check if everything seems ok, and it freeze! 😞

I tryed 3-4 time... I turned of ReadyDLNA and removed PLEX.

it now works... boot, 1 minute and it freez. No error message. LCD off. No blinking lights 😞

I really don't know what to do... I have to much media files to backup and reset with a fresh Install.

StephenB · ‎2016-10-20

Can you get in long enough to enable ssh?

Also, does it respond to ping after it freezes? How about RAIDar?

mdgm-ntgr · ‎2016-10-20

Out of Memory would suggest a memory leak of some kind. I have sent you a PM.

Kicco · ‎2016-10-21

RAIDar can find it in booting state and in active... after a while (less than a minute) it cannot find the NAS.

I can try to enable the SSH but I'm not sure I can do something.

Kicco · ‎2016-10-21

I'm going to read it. Thanks.

PS: If there's a way, I can reset the NAS and configure it again in few minutes. My priority is to retain the data on disks (6 TB).

mdgm-ntgr · ‎2016-10-21

Does it come up fine if you boot it into volume read-only mode (a boot menu option)?

If so can you download the logs and send the zip file in (see the Sending Logs link in my sig)

Kicco · ‎2016-10-21

I tried the the boot in "OS install", but the boot stopped at 95%. Freezed.

I removed all the disks, and started again: it went on. I entered in the web admin, I turned on the SSH and launch an "apt-get update".

I switched off the NAS.

I put all the disks inside, closed, turned ON and after a minutes it freezed but with a new error message:

do_exit+890

Now, If I boot with disks, it freeze after more or less, 1 minute.

If I boot without disks, I can read an error message in the LCD:

ERR: no disks detected.

I really don' know what else to do 😞

Kicco · ‎2016-10-23

After more than 8 hours of memory test (passed!) I tried to start the NAS.

It wrote DO (my volume's name) Degraded.

Then, it started to recovery the disk 4 with the light flashing on disk 4 and on the close light.

But after 20 minutes, the percentage was the same (0,00%), so I turned off.

Kicco · ‎2016-10-24

I'm still freezed... now it stops in Booting... 😞

I can't understand one thing: without disks, it is supposed to boot and to be accessible via WEB, right?

Because I can't!

I don't know if there's something wrong in the NAS hardware but I hope to recover all my data 😞

StephenB · ‎2016-10-24

@Kicco wrote:

I can't understand one thing: without disks, it is supposed to boot and to be accessible via WEB, right?

No. The operating system is on the disks, so the NAS can't boot w/o them.

However, RAIDar should be able to see it, and give you some status (e.g. "no disks").

Kicco · ‎2016-10-25

I don't know what else to do... after another Tech access to NAS, I can't boot the device.

After 40 minutes of booting i can read on LCD:

Retry startup.

When I clicked on the power button the text changed to:

fvbackup-p.servi

After it started again but there's the same experience.

It could be an HW problem?

Kicco · ‎2016-10-26

No more answers? 😞

I have to ask for a new NAS? I have no other ideas... I don't know what to do but I'm still unable to use it. I installed the NAS only 4 months ago! 😞

StephenB · ‎2016-10-26

Were you ever able to get the logs to mdgm?

One option is to use Netgear support.

If you can connect the disks to a PC, then you could run vendor diags on them (seatools for seagate, lifeguard for western digital).

Kicco · ‎2016-10-26

I already sent the LOGS few days ago 😞

I'm going to try the disks... I'm waiting others instructions but in the meanwhile I can try.

Thanks.

Kicco · ‎2016-10-26

Clicking the power button, during the very long BOOTING (8-9 minutes) al 99% stage, the LCD show:

apache2.service

From RAIDar I can read this:

2016-10-26 21:57:52: md/raid:md127: raid level 5 active with 3 out of 4 devices, algorithm 2

Kicco · ‎2016-10-26

Evolution:

I started without one disk (the first one).

The boot was done succesfully!

The volume was in "red" state...

I turned off, I put the disk inside (all in).

I turned on.

The LCD wrote: D0 (my volume name) Degraded.

I was so happy... because I saw all my files in the EXPLORE!

I was looking the counter in reconstructing...

0.00%... 0.01%...0.20% and in freezed again!

NOOOOOOOO!!! 😞

Any ideas?

Kicco · ‎2016-10-27

Update:

I started the NAS in READ MODE to check my data...

I can see data (without the 4th disk because I cant resync it, because it freeze)

I tried to copy data but after a while, the NAS freeze.

I tried again bootin' in READ mode, I set the FAN to maximum speed and I started to copy... I'm copyng to PC part of my data!!!

So, maybe it is a problem of temperature? In that case, could be an HW problem? Because I didn't change anything and 1 week ago started to freeze.

StephenB · ‎2016-10-27

Can you download the logs again and post smart_history.log?

Kicco · ‎2016-10-27

time model serial realloc_sect realloc_evnt spin_retry_cnt ioedc cmd_timeouts pending_sect uncorrectable_err ata_errors
------------------- -------------------- -------------------- ------------ ------------ -------------- ---------- ------------ ------------ ----------------- ----------
2016-05-25 18:42:51 ST3000VN000-1HJ166 W730888T 0 0 0 0 0 0 0 0
2016-05-25 19:01:26 WDC WD5000LPVX-16V0T WD-WX91A34R7287 0 0 0 -1 -1 0 0 0
2016-05-25 19:08:41 WDC WD5000LPVX-16V0T WD-WX11A34F0472 -1 -1 -1 -1 -1 -1 -1 0
2016-05-25 19:08:41 HGST HTS545050A7E680 TMA55C4T09BG4M -1 -1 -1 -1 -1 -1 -1 0
2016-05-25 19:12:34 WDC WD5000LPVX-16V0T WD-WX11A34F0472 0 0 0 -1 -1 0 0 0
2016-05-25 19:12:34 HGST HTS545050A7E680 TMA55C4T09BG4M 0 0 0 -1 -1 0 0 0
2016-05-27 13:40:59 WDC WD5000LPCX-24C6H WD-WXM1E154AF9E 0 0 0 -1 -1 0 0 0
2016-07-13 21:07:42 WDC WD30EFRX-68EUZN0 WD-WCC4N2RK7SV7 0 0 0 -1 -1 0 0 0
2016-07-13 21:07:42 WDC WD30EFRX-68EUZN0 WD-WCC4N6VD6VU4 0 0 0 -1 -1 0 0 0
2016-09-27 09:29:03 WDC WD30EFRX-68EUZN0 WD-WCC4N4DL57Y8 0 0 0 -1 -1 0 0 0

StephenB · ‎2016-10-27

A lot of disk shuffling since May, but there is nothing concerning in the SMART stats.

You'd be getting log errors if there was a thermal shutdown. You can also monitor temps during the transfers. I don't think its thermal.

Possibilities include a failing PSU (power use certainly goes up when you are transfering data), a disk lockup, a memory problem, or some corruption in the file system, ...

There is some reason to suspect the NAS hardware, so you might want go with per-incident netgear support. There's be no charge if a warranty replacement is needed. Even if they do charge (because there problem isn't covered by warranty), that is likely the fastest way to get working again.

Kicco · ‎2016-10-27

Thanks... I'm doing the process in netgear support. I'll write there the solution, to help future users.

Kicco · ‎2016-10-31

I booted the NAS in Read Volume, and copied all the DATA.

I was able to do that after the changing of power setting (no auto sleep of disks after XX minutes of inactivity).

Like suggested from Tech Support, I restarted in factory default so a complete reset.

Now I'm coping all the data in the NAS and seems everything ok... I configured the NAS in the same way (before the reset), with 1 APP (Plex). I turned on, for data safety, the Dropbox backup in the cloud tab.

I hope that it will works without other surprise 🙂