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Re: ReadyNas Pro Business Edition keeps rebooting every so often

sdouek
Guide

ReadyNas Pro Business Edition keeps rebooting every so often

My ReadyNas Pro Business Edition with 4.2.31 installed.

 was trying to access a NAS share via windows 10 when all of a sudden my Nas rebooted. This has happened twice thAt I know of.  When I look in the systems log I just have systems is up and my email alert just has the same thing "system is up".

 

The other odd thing is in Frontview it says I have to register my product again as if it was reset somehow.  I tried to re-register it but Netgear website says my product is already registered.

 

I tried to load my system file via drop box, any help would be apreciated.

https://www.dropbox.com/s/1o3k98sum9tuno5/System_log-sdnas-20180106-154554.zip?dl=0

 

Model: ReadyNAS RNDP6350|ReadyNAS Pro 6
Message 1 of 14
sdouek
Guide

ReadyNas Pro Business Edition keeps rebooting every so often

My ReadyNas Pro Business Edition with 4.2.31 installed.

 was trying to access a NAS share via windows 10 when all of a sudden my Nas rebooted. This has happened twice thAt I know of.  When I look in the systems log I just have systems is up and my email alert just has the same thing "system is up".

 

The other odd thing is in Frontview it says I have to register my product again as if it was reset somehow.  I tried to re-register it but Netgear website says my product is already registered.

 

I tried to load my system file via drop box, any help would be apreciated.

https://www.dropbox.com/s/1o3k98sum9tuno5/System_log-sdnas-20180106-154554.zip?dl=0

 

 

Model: ReadyNAS RNDP6350|ReadyNAS Pro 6
Message 2 of 14
StephenB
Guru

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Can you post a screen shot of the Frontview page?  You certainly should be able to click past any registration stuff.

 

On the main issue, it sounds like it could a software crash (perhaps due to failing hardware) or a power problem.  Is your NAS protected by a UPS?

Message 3 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

For the registration I know I can click past it just womdering why it started to do that.

Yes it is connected to a UPS.Frontview.jpgHealth.jpgUpdate.jpg

Message 4 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Can you try not plugging the NAS power into the UPS and see if you still have the problem?

Message 5 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

I tried unpluging the UPS and it is still doing it.

 

 

Message 6 of 14
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNas Pro Business Edition keeps rebooting every so often

I wonder if the PSU might be failing.

Message 7 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

I don't know if my PSU maybe failing but is there anything in my logs that I provided that can help with the diagnoses ?

 

Message 8 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Just heard my UPS do a power test and the NAS is stil up no reboot.

Can anyone look at my systemlogs I posted in the first post ?

 

Message 9 of 14
StephenB
Guru

Re: ReadyNas Pro Business Edition keeps rebooting every so often


@sdouek wrote:

Can anyone look at my systemlogs I posted in the first post ? 


FWIW, Netgear recommends not posting logs publically.  There is some information leakage when you do that.

 

disk_smart.log: There are some issues with all the disks in disk_smart.log.  Each one has some combination of reallocated sectors, command timeouts, and CRC errors.  That includes disk 1, which appears to be new.

 

There are some ATA errors at the bottom, but I think they are older based on the disk power-hours-on and user.log (Oct 2017?).

 

System.log:  Dropbox is crashing, and that appears to account for some reboots.

 

Jan  5 11:51:38 sdnas RAIDiator: nic.agent: "/etc/frontview/addons/bin/DROPBOX/start.sh" failed to start.
Jan  5 11:56:47 sdnas init: Trying to re-exec init
Jan  5 11:57:08 sdnas init: Trying to re-exec init
Jan  5 11:57:37 sdnas kernel: dropbox[7430]: segfault at f7077abe ip 00000000082d20c5 sp 00000000ff9eb208 error 7 in dropbox[8048000+3e4000]
Jan  5 11:57:39 sdnas RAIDiator: The DropBox add-on has been successfully installed.
Jan  5 11:59:26 sdnas kernel: dropbox[8385]: segfault at f705fabe ip 00000000082d20c5 sp 00000000ffcb0358 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:30 sdnas kernel: dropbox[8426]: segfault at f6fa9abe ip 00000000082d20c5 sp 00000000ff87a1d8 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:34 sdnas kernel: dropbox[8467]: segfault at f7083abe ip 00000000082d20c5 sp 00000000ffba7728 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:37 sdnas kernel: dropbox[8507]: segfault at f7083abe ip 00000000082d20c5 sp 00000000ffa669c8 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:39 sdnas kernel: dropbox[8547]: segfault at f7088abe ip 00000000082d20c5 sp 00000000ffc10238 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:54 sdnas kernel: dropbox[8778]: segfault at f6fb1abe ip 00000000082d20c5 sp 00000000ffe4e2e8 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:57 sdnas kernel: dropbox[8806]: segfault at f7052abe ip 00000000082d20c5 sp 00000000ffc87568 error 7 in dropbox[8048000+3e4000]
Jan  5 11:59:59 sdnas kernel: dropbox[8834]: segfault at f701aabe ip 00000000082d20c5 sp 00000000ffbc3728 error 7 in dropbox[8048000+3e4000]
Jan  5 12:00:02 sdnas kernel: dropbox[8862]: segfault at f70a0abe ip 00000000082d20c5 sp 00000000ffcde838 error 7 in dropbox[8048000+3e4000]
Jan  5 12:00:04 sdnas kernel: dropbox[8890]: segfault at f7047abe ip 00000000082d20c5 sp 00000000ffe71d68 error 7 in dropbox[8048000+3e4000]
Jan  5 12:00:26 sdnas chronyd[3828]: Selected source 206.16.42.153
Jan  5 12:00:29 sdnas kernel: dropbox[9028]: segfault at f70a2abe ip 00000000082d20c5 sp 00000000ffbf02d8 error 7 in dropbox[8048000+3e4000]
Jan  5 12:02:23 sdnas kernel: dropbox[9980]: segfault at f7079abe ip 00000000082d20c5 sp 00000000ffbceed8 error 7 in dropbox[8048000+3e4000]
Jan  5 12:03:14 sdnas RAIDiator: Please close this browser session and use RAIDar to reconnect to the device.  System rebooting...

You apparently reinstalled dropbox around this time, and it looks like you also manually restarted the NAS about 15:45 on 6 January.

 

I'm not seeing unexplained restarts in this span (5-6 January), but perhaps someone from Netgear might.

 

Message 10 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Yes I added a new disk1 to the raid as the old one failed.

 

Just to rule them out, I have removed Crashplan and Drop Box add-ons from the nas.

 

I also shutdown the nas, removed the disks and opened up the unit and gave it a thorough cleaning and I made sure the fans did not spin from the whole can of compressed air I pushed through them and the entire unit.

 

Any more help from netgear would be great.

 

 

Message 11 of 14
StephenB
Guru

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Maybe take a fresh set of logs right after it happens again.

Message 12 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

OK I will repost my logs again when I can catch the nas rebooting.

 

 

Message 13 of 14
sdouek
Guide

Re: ReadyNas Pro Business Edition keeps rebooting every so often

Ok my unit just rebooted and I downloaded the logs below is the link.  If anyone could take a look that would be great.

 

https://www.dropbox.com/s/egy84jt9bo768oz/System_log-sdnas-20180117-121049.zip?dl=0

 

 

Message 14 of 14
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