Rsync broken since 6.7.1 & 6.7.3

[davidr1]

The 3100 only received Notification to upgrade to 6.7.1.

Since then backing up using rsync sometimes fails within a minute.

The Pro received a notification to upgrade to 6.7.3 - not 6.7.1.

Since then all rsync backups fail within a minute.

I can not backup /data locally to the USB drives because I can not provide an exclude list this way.

Any help please with rsync since 6.7.1 / 6.7.3 ?

[davidr1]

I should clarify this ...

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@davidr1 wrote:

The 3100 only received Notification to upgrade to 6.7.1.

Since then backing up using rsync sometimes fails within a minute.

The Pro received a notification to upgrade to 6.7.3 - not 6.7.1.

Since then all rsync backups fail within a minute

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It actually claims 'complete' - but only the folders exist on the backaup - not the contents of those folders.

e.g.

Backing up the /data directory, the backup /data/databse exists but /database is empty on the backup, as are all other folders backed up.

[davidr1]

Upgrading to 6.7.4 did not change anything.

Whether using rsync and backing up NAS to NAS or NAS to USB, only the folder structure is 'backed up' - no folder contents.

Using rsync to backup a share also does not back anything up.

This has been working properly until the recent FW updates.

Please - can anybody help?

[TeknoJnky]

rsync is working for me on all 4 my nas running 674

[TeknoJnky]

are you getting any errors in your logs? check your backup setting to see if you have 'on completion send full backup logs'.

If you are getting out of space or write errors, you might try; system > volumes > click gear > balance

[davidr1]

Thanks for responding.

The settings haven't been changed - they were working for months / years OK

Log reports job completed successfully.

Email shows only data structure:

Successfully completed backup job Pro Daily Data.



-------- Backup Job Information --------
Backup Job Name: Pro Daily Data
Backup Job Type: Full
Protocol: rsync
Backup Source: [volume:data]/
Backup Destination: [remote:rsync]/192.168.1.8::USB_HDD_1
Backup Start Time: Tue May 30 2017  8:15:19
Backup Finish Time: Tue May 30 2017  8:15:19
Backup Status: Success


-------- Backup Job Log --------
sending incremental file list
data/
data/copies_of_usb/
data/database/
data/documents/
data/filing_cabinet/
data/financial/
data/howtos/
data/software/

sent 441 bytes  received 56 bytes  994.00 bytes/sec
total size is 0  speedup is 0.00

and looking at the backup only shows empty folders.

Each day is a full backup onto an empty drive.

[mdgm-ntgr]

Can you send me your logs (see the Sending Logs link in my sig)?

The last firmware we updated rsync was 6.4.1, I think.

[mdgm-ntgr]

Support has let me know there's been another report of this issue and that they've reproduced it.

[Spacemonkey12]

Yes this is the exact same issue that I'm having 

what did support say can we expect a fix anytime soon 

[davidr1]

Thanks mdgm,

I thought I was going out of my mind 🙂

It was working fine after 6.4.1. - broke after the recent updates.

Logs sent.

Did they indicate a 'fix' time given backing up is critical?

[nsne]

I saw this too. I back up a 314 to an Ultra 4. After 6.7.1, rsync stopped working on a backup job that had always worked just fine. Exact same log types.

I'm waiting for my 314 (a new one, after this error borked my old one) to finish a data scrub before trying the backup job again.

[nsne]

Still seeing this in 6.7.4 on both boxes (source 314, destination Ultra 4). Backup instantly "succeeds" with no data copied.

[davidr1]

Ignore this post - duplicated. Apologies.

[Spacemonkey12]

Any updates on when this may be fixed or has anyone found a workaround 

[bedlam1]

I suffered Rsync backup problems and decided to manually do a OS Install back to OS 6.7.1, Rsync is running normally again for me now 

[Sharpy]

Do you mean a factory reset (format all data gone) or a OS reinstall from the boot menu

[bedlam1]

Neither

First download OS 6.7.1 then using The Admin page go to System/Settings and use Manual Install Firmware

[Spacemonkey12]

Is that a recommended procedure 

[bedlam1]

I have no idea (although Netgear warn not to go back) but it worked flawlessly for me and I urgently needed a solution, particularly as 6.7.2 and then 6.7.4 broke Rsync.

Your NAS will of course advise there is an update to 6.7.4, which I am going to ignore and when 6.7.5 emerges I will hold of that too for a few weeks

[StephenB]

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@Spacemonkey12 wrote:

Is that a recommended procedure 

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No.  

https://community.netgear.com/t5/ReadyNAS-Firmware-Release-Notes/ReadyNAS-OS-6-7-4-now-available/m-p...:

Devices updated with 6.7.4 firmware should not be downgraded to earlier firmware versions

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Though it seems to have worked out for @bedlam1.

[jak0lantash]

Afaik, this is untested, so random issues may be encountered.

[Sharpy]

Thanks think a will leave that then and wait for an official firmware update

It's taking a while for the fix tho

[mdgm-ntgr]

Support reproduced the issue only about a week ago.

The issue has to be verified again, the root cause identified, a fix prepared and QA tested.

Firmware updates tend to have multiple changes. So it can take some time before we have a sufficient quantity of fixes and other improvements to justify a firmware release.

[Spacemonkey12]

I would appreciate that answer if this wasent about backups. Because it's about backups one of the most important parts of owning computer systems if you have a fix you should push the update ASAP not when there's a bundle of fixes 

anything pertaining to backups should be a problem of the maximum urgency and shouldn't be broken in the first place 

any other bug is acceptable apart from things that impede data access or security of said data 

in my opinion

thanks for the update tho mdgm 

[davidr1]

I must agree with this.

Please could we have an rsync specific fix rather than a bundle of other changes (unless, of course, they are required for rsync)?

Could support instruct a non-destructive way of downgradinfg to 6.7.1 or the one before?

David