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Re: Still having issues after firmware upgrade
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Still having issues after firmware upgrade #27210968
I replied in my orignal post, but there's been no response.
https://community.netgear.com/t5/Using-your-ReadyNAS/no-IP-address-after-FW-upgrade/td-p/1086906
Things still aren't right with the NAS. Just about every time I reboot it I receive one of the follwoing errors on the display:
(null)+0
or
phy_ethtool_set_wol+4
The only thing that gets it back up is to reboot it multiple times. Sometimes just one reboot, sometimes more. Just now I had to reboot 5 times and it finally came back up. I've tried reinstalling the OS again as I have done previously, but the issue still exist
This thing was rock solid prior to the 6.5 upgrade. What else can I do?
Thanks,
Rich
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Re: Still having issues after firmware upgrade
I'd try removing the current disks (labeling by slot) and installing a scratch disk. If that setup has the same problem, then you have a good case that your problem is hardware - and get a replacement chassis under warranty.
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Re: Still having issues after firmware upgrade
Where do I go to talk to someone about getting it replaced? I'm over 90 days, and the site says they'll charge for the call.
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Re: Still having issues after firmware upgrade
Support shouldn't charge for an RMA.
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Re: Still having issues after firmware upgrade
Just got off the phone with them. They won't help unless I pay for a support subscritption. He told me to use the Live Chat if I didn't want to subscribe. I don't see a Live Chat option at my.netgear.com. Maybe I'm missing it because I'm a liitle upset that I have to pay to get help with something that is under warranty. Any way, can you point me in the right direction for Live Chat?
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Re: Still having issues after firmware upgrade
Hello RichStevenson,
Do you full backup of the data stored to the NAS volume?
Regards,
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Re: Still having issues after firmware upgrade
I do, but it's backed up to the cloud, so it would take a few days to restore. Trying to avoid that, and only reset as a last resort.
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Re: Still having issues after firmware upgrade
Hello RichStevenson,
I may need to check this with others who can probably assist you and get back to you as soon as possible.
Thanks for your cooperation!
Regards,
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Re: Still having issues after firmware upgrade
Thank you. Case #27099020 if you need it
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Re: Still having issues after firmware upgrade
Any updates on this?
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Re: Still having issues after firmware upgrade
Can you send in your logs (see the Sending Logs link in my sig)?
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Re: Still having issues after firmware upgrade
Just sent them. Thanks
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Re: Still having issues after firmware upgrade
Your logs show you are still running 6.5.0. The RN214 shutdown issue was fixed in 6.5.1, as noted in the 6.5.1 release notes.
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Re: Still having issues after firmware upgrade
That update came out after I started this thread. I was waiting to hear back before I added more into the mix.
I've just apllied 6.5.1, and things are worse now. After the update and reboot, the display showed
al_eth_set_wol+54. I rebooted and received the same error again. Reboot a 3rd time and the display showed (null)+0.
Two more reboots and I get the al_eth_set_wol+54 message again.
I then unplugged the ethernet, and rebooted and it came back up. I plugged the cable back in and tried to grab the logs. I logged into the web portal and when trying to download the logs it stopped responding. The display shows (null)+0
So as of right now I cannot get this thing to stay up.
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Re: Still having issues after firmware upgrade
Update:
I have the NAS up now. It seems each time I click download logs it crashes with one of the two errors I mentioned previously.
However, on my last reboot the admin page says The Ready NAS is currently syncing. The display confirms that as well. What's syncing?
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Re: Still having issues after firmware upgrade
After an unsafe shutdown there may be a resync to ensure the disks are synced properly.
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Re: Still having issues after firmware upgrade
@mdgm wrote:
After an unsafe shutdown there may be a resync to ensure the disks are synced properly.
Which means that all the RAID parity blocks are being rebuilt. This needs to be completed before you have protection from a failed disk.
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Re: Still having issues after firmware upgrade
Ok, but what about the reboot issue? It's still happening. I just clicked the Power page and just like when I clicked the Download logs button, the unit rebooted and didn't come back up again unitl I unplugged the ether cable and reboot.
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Re: Still having issues after firmware upgrade
@mdgm-ntgr I was finally able to grab the logs after upgrading to 6.5.1. I've sent them your way.
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Re: Still having issues after firmware upgrade
Skywalker reviewed the fresh set of logs. There are hardware issues. An RMA is needed. I have opened case #27210968 and asked support to contact you to arrange this.
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Re: Still having issues after firmware upgrade
Awesome! Thanks for all of your help.
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Re: Still having issues after firmware upgrade
I've submitted the RMA. Thanks again. I'm guessing they're just sending a chassis w/o drives right? Will I be able to just move the drives to the new unit, keeping them in order w/o losing my data?
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Re: Still having issues after firmware upgrade
@RichStevenson wrote:
I've submitted the RMA. Thanks again. I'm guessing they're just sending a chassis w/o drives right? Will I be able to just move the drives to the new unit, keeping them in order w/o losing my data?
RMAs are diskless. I'd double-check the firmware version before migrating the disks - hopefully you have a scratch disk you can use to do that.
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Re: Still having issues after firmware upgrade
No scratch disk to use. I'm on 6.5.1. What happens if the chassis doesn't match?
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Re: Still having issues after firmware upgrade
It should hopefully update the firmware on the flash to match what is on the disks.