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Ultra 6 poor write speeds after FW upgrade

DionM
Aspirant

Ultra 6 poor write speeds after FW upgrade

I recent upgraded my Ultra 6 to 4.2.17.

Since then I have had extremely poor write performance from Win7 clients. Even when attempting to initiate a transfer to a share the machine can sit there waiting for ages before it commences copying, and then I get very poor write speeds in the order of 7-9 MB/sec (according to Windows 7 UI).

Doing a read off the NAS (copying to the clients) I can get 120-130MB/sec sustained no issues.

Copying to/from a Synology DS710+ sitting on the same switch as the Ultra 6 shows no performance changes to it (i.e. its not network hardware at fault). I can only ID the firmware upgrade as the source of the problem?

I have JF enabled and all ports to my managed switch (an HP Procure 1810G) are showing MT of 9216, and its error logs show there are not network errors happening.
Message 1 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

What RAIDiator firmware did you upgrade from?

What firmware version do you have installed on your switch?

If you disable Jumbo Frames on the switch, NAS and your client machines how does this affect write performance?

If you do a direct-connection (http://sphardy.com/web/directconnect) to your ReadyNAS do you still get the poor write speeds?
Message 2 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

I upgraded from 4.2.15.

Switch has latest firmware - 2.2 IIRC.

Doing a direct connection yields ~120MB/sec read from NAS (using Win7 copy dialogue) and ~12MB/sec write to NAS (same file). Results are virtually the same as going via the switches.

I am at a loss to explain why I have excellent read speeds but rubbish write speeds all of a sudden.
Message 3 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

O.K. that rules out the switch.

What's the error count like under Network > Interfaces for the NIC you are using?

Have you tried a different ethernet cable when doing a direct-connection?

If you have clients running other OSes what are their speeds like?

Did you try disabling Jumbo Frames like I suggested?

Could you try disabling the firewall and anti-virus software on your computer to see if this makes a difference?
Message 4 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

mdgm wrote:
O.K. that rules out the switch.

What's the error count like under Network > Interfaces for the NIC you are using?

Have you tried a different ethernet cable when doing a direct-connection?

If you have clients running other OSes what are their speeds like?

Did you try disabling Jumbo Frames like I suggested?

Could you try disabling the firewall and anti-virus software on your computer to see if this makes a difference?


No errors on the NIC (my switch would report errors too, and it sees none).

I used the same network cable. I swapped the cables between the DS710+ NAS and the Ultra 6 and no changes anyway.

The only other OS I have is a Vista machine, and it reports the same transfer.

Yes I have tried with and without JF.

I have no firewall software on my machine; A/V would only impact read speed, not write speed.
Message 5 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

You might want to contact NetGear Technical Support: http://www.readynas.com/support, and edit the title of the thread (i.e. subject of the first post in the thread) to include your case number.

Edit: Have you checked to make sure the NIC drivers for your Windows 7 PCs are up-to-date?
Message 6 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

mdgm wrote:
You might want to contact NetGear Technical Support: http://www.readynas.com/support, and edit the title of the thread (i.e. subject of the first post in the thread) to include your case number.

Edit: Have you checked to make sure the NIC drivers for your Windows 7 PCs are up-to-date?


Yep I've checked. Its across 3 different systems (Dell laptop, 1155-based desktop and a 1156-based desktop) all seeing the same low speeds.

Now that I think about it, this may have not coincided with the firmware upgrade, but I'm at a loss to explain what else would have caused this.
Message 7 of 31
victorhortalive
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

There is something wrong in the network connections between Win7 and the latest sets of ReadyNAS FW.
I still struggle with this after a year or so.
Sometimes the problem is the NIC driver, sometimes it is just restarting Win7 that solves the problem.

The symptoms are the same - a data transfer is initiated but nothing happens.
Then after a while either it all starts or something times out and "Network Name is Invalid" (or something like that) is displayed.
Normally the problem is on the NAS Write side so copying from NAS to Win7 is OK, but vice-versa fails.

I've reinstalled the NAS FW, changed drives, reinstalled Win7, updated drivers etc etc but the problem persists erratically.
Message 8 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

The delay in starting the transfer is something to do with name resolution - if I type the IP address as the destination, it fires right away.

Still god-awful slow though. More updating and tweaking today can't see me past 12-14MB/sec transfers to the NAS; but I can copy stuff from it at awesome speeds.
Message 9 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

If you download your logs, what's the oldest RAIDiator version mentioned in initrd.log?
Message 10 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

mdgm wrote:
If you download your logs, what's the oldest RAIDiator version mentioned in initrd.log?


[2011/02/22 11:42:31] Factory default initiated by Frontview!
[2011/02/22 11:46:56] Updated from RAIDiator to 4.2.15.
[2011/08/02 00:05:30] Updated from RAIDiator 4.2.15 to 4.2.17.
[2011/08/05 01:22:35] Updated from RAIDiator 4.2.17 to 4.2.17.

I reapplied the firmware today.

And on reflection, I am pretty confident the poor write speeds (to the NAS) started after updating to 4.2.17 from 4.2.15.
I just checked timestamps and a large 3GB file I recently transferred was before the update to 4.2.15.

Is it possible to go back to 4.2.15???
Message 11 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

DionM wrote:

Is it possible to go back to 4.2.15???

No: http://www.readynas.com/RAIDiator_x86_4_2_17_Notes
yoh-dah wrote:

WARNING: If you update to 4.2.17, you will NOT be able to go back to 4.2.15 or earlier due to the automatic change in the partition format to support 3TB+ hard disks.

I'd suggest you open a tech support case as I mentioned in an earlier post in this thread.

Tech support should be able to help diagnose the issue and suggest a solution.
Message 12 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

mdgm wrote:
DionM wrote:

Is it possible to go back to 4.2.15???

No: http://www.readynas.com/RAIDiator_x86_4_2_17_Notes
yoh-dah wrote:

WARNING: If you update to 4.2.17, you will NOT be able to go back to 4.2.15 or earlier due to the automatic change in the partition format to support 3TB+ hard disks.

I'd suggest you open a tech support case as I mentioned in an earlier post in this thread.

Tech support should be able to help diagnose the issue and suggest a solution.


Yes I read that after I posted the question. Bugger.

I'm was trying to avoid a support case. They were not that helpful the last time I called about something on my NV+. Hoping someone else knows the issue, or it is a known fault with .17 firmware.

My disks are all ST2000DL003-9VT166.
Message 13 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

The correct procedure is to work with tech support and then if you're getting nowhere with tech support to ask one of the Jedis for assistance.

Users like me can help out on the forums with the limited knowledge we have.

I wonder whether there was an issue with the GPT upgrade on your system? The GPT upgrade was thoroughly tested but that doesn't mean something didn't go wrong.

What does your partition.log look like?

On RAIDiator x86 4.2.16 or later a 1.5TB disk should look something like this

Disk /dev/sdd: 2930277168 sectors, 1.4 TiB
Logical sector size: 512 bytes
Disk identifier (GUID): XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Partition table holds up to 128 entries
First usable sector is 34, last usable sector is 2930277134
Partitions will be aligned on 8-sector boundaries
Total free space is 5108 sectors (2.5 MiB)

Number Start (sector) End (sector) Size Code Name
1 64 8388671 4.0 GiB FD00 Linux RAID
2 8388672 9437247 512.0 MiB FD00 Linux RAID
5 9437256 2930272064 1.4 TiB FD00 Linux RAID

Disk /dev/sdd: 182401 cylinders, 255 heads, 63 sectors/track
Units = cylinders of 8257536 bytes, blocks of 1024 bytes, counting from 0

Device Boot Start End #cyls #blocks Id System
/dev/sdd1 0+ 181688- 181689- 1465138583+ ee EFI GPT
/dev/sdd2 0 - 0 0 0 Empty
/dev/sdd3 0 - 0 0 0 Empty
/dev/sdd4 0 - 0 0 0 Empty
Message 14 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

***** partition output for sda *****

Disk /dev/sda: 3907029168 sectors, 1.8 TiB
Logical sector size: 512 bytes
Disk identifier (GUID): C5BA6C32-8822-43FA-B5CB-1E0B6BC0C376
Partition table holds up to 128 entries
First usable sector is 34, last usable sector is 3907029134
Partitions will be aligned on 8-sector boundaries
Total free space is 5108 sectors (2.5 MiB)

Number Start (sector) End (sector) Size Code Name
1 64 8388671 4.0 GiB FD00 Linux RAID
2 8388672 9437247 512.0 MiB FD00 Linux RAID
5 9437256 3907024064 1.8 TiB FD00 Linux RAID

Disk /dev/sda: 243201 cylinders, 255 heads, 63 sectors/track
Units = cylinders of 8257536 bytes, blocks of 1024 bytes, counting from 0

Device Boot Start End #cyls #blocks Id System
/dev/sda1 0+ 242251- 242252- 1953514583+ ee EFI GPT
/dev/sda2 0 - 0 0 0 Empty
/dev/sda3 0 - 0 0 0 Empty
/dev/sda4 0 - 0 0 0 Empty


I probably will log a ticket early next week, do we get bumped to a call centre here in Oz?
Message 15 of 31
mdgm-ntgr
NETGEAR Employee Retired

Re: Ultra 6 poor write speeds after FW upgrade

I think that looks fine (you're going to have some higher numbers than I do as you have a 2TB disk).

Edit: If you have a ProSupport contract you can call them. Otherwise you still can but they'll charge you. Online Cases are free. See http://www.readynas.com/support

I haven't rung tech support ever so I don't know where they are based.
Message 16 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Ah didn't see the option for online support. Trying it now. My only dealings have been via the phone.
Message 17 of 31
victorhortalive
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Your comment about Name Resolution set me to thinking about WINS.
I set one of the NAS units to be a WINS server, set all other units to see it and rebooted.
Seems to have solved the problem for the moment.
I'm running 4.2.18 on an Ultra 6+ and 2x Pro Pioneers.

I also checked that NetBios was running.
Message 18 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Strange ... DNS is usually supposed to take care of that ... WINS was only for pre Win-2k machines I thought (I have Win7 and Vista).
Message 19 of 31
victorhortalive
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

WINS is in the NIC settings for my Intel PCIe Pro/1000 PT.
I'm running Win7 Pro SP1 32bit.
Message 20 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Case #16330200 submitted last night.
No response as yet.

Currently getting 2MB/sec transfer. Crazy.
Message 21 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Okay, I got really frustrated with the transfer speed.

I'm sure I did this the other night, but I just turned off Jumbo Frames on the Ultra but left it on on the host machine (and left Ultra6 MTU at 1500).

Write speeds to the NAS are almost back to how they used to be.

I do not understand.

How can with JF enabled, read speeds off the NAS be excellent but writes terrible.
With JF disabled, read speeds are good (not quite as good as with JF enabled) and writes are far higher - almost what they used to be.

Something screwy going on with this firmware, I am sure.

I note a couple of other threads along similar themes.
Message 22 of 31
victorhortalive
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

Look at your PC NIC settings, there's some mismatch. That's why Jumbo Frames is causing a problem.
What's the NIC ?
Also look at Flow Control - enabled or not ?

What's the complete Network config ? What switch(es) are in the link ?
I have 3x Netgear GS108tV1s in the link - they need special settings for Port controls.
Message 23 of 31
DionM
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

victorhortaliveson wrote:
Look at your PC NIC settings, there's some mismatch. That's why Jumbo Frames is causing a problem.
What's the NIC ?
Also look at Flow Control - enabled or not ?

What's the complete Network config ? What switch(es) are in the link ?
I have 3x Netgear GS108tV1s in the link - they need special settings for Port controls.


All the PC NICs have got JF enabled, flow control/green ethernet disabled.

I have got 2x RTL8111E motherboards (GA-H67N and GA-H55N motherboards), Realtek 8168B (Intel D510MO) and a Broadcom Netlink in my Dell laptop.

All 4 exhibit the same problems.

My central switch is a HP Procure 1810G (J9450A) which is a managed 24 port GigE switch.

The Ultra 6 (and a DS710+ Synology) hang off a Cisco SG 100D-08 8 port GigE switch which is off the HP Procurve.

There's other stuff in my network, but that's the link between these machines and the Ultra 6.

I get the same performance even when directly connected though (see earlier) - JF enabled at both ends, it crawls on the write to the NAS.
Message 24 of 31
victorhortalive
Aspirant

Re: Ultra 6 poor write speeds after FW upgrade

I had a mobo with the same Realtek NIC and a H55 chipset (Gigabyte Mitx) and I found that enabling Flow Control made an improvement. I also remember that there was an issue with the updated Win7 drivers. There were two versions - the one that Windows wants to install and the latest ones from Realtek. As the mobo has been replaced I can't replicate the answer, but try some alternatives.

I presume you can try these without the switches in the link as no doubt they will also interact with each other.
Message 25 of 31
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