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Re: snapperd[6739]: loading nnn failed. ReadyNas 314

BertSchaap
Aspirant

snapperd[6739]: loading nnn failed. ReadyNas 314

After the firmware update to 6.7.3 Beta in the log I find 117 instances op "snapperd[6739]: loading nnn failed" where nnn is a number between 6 and 671 and not in numerical order.

Thiese errors appear with hourly intervals, although not every hour.

 

Can anyone help me on this?

Model: RN31400|ReadyNAS 300 Series 4-Bay
Message 1 of 10

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mdgm-ntgr
NETGEAR Employee Retired

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

Looks like after some snapshots were deleted some empty folders were left behind. Now that those folders have been removed you shouldn't get the snapperd errors anymore.

 

Please check if this also helps with the spin-down issue.

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Message 7 of 10

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mdgm-ntgr
NETGEAR Employee Retired

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

Please send in your logs (see the Sending Logs link in my sig)

Message 2 of 10
BertSchaap
Aspirant

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

I have just mailed the log file.

Thanks for your help

Message 3 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

Thanks for the logs.

 

If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery (note for those using RAIDiator-x86 systems such as the Pro 6 you'll need to use the RAIDiator-x86 4.2.x USB Boot Recovery tool with the OS6 firmware renamed to RAIDiator-x86-something) with ReadyNAS OS 6.7.4 which is now available!

 

If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.

Message 4 of 10
BertSchaap
Aspirant

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

I performed the update to 6.7.4 through the standard update link as suggested. 20 minutes after the update I fount the same list of errors in the log file. So the newest rerlease does not seem to resolve these errors.

Message 5 of 10
BertSchaap
Aspirant

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

I have send a fresh logfile. Please notice that since the update to 6.7.3 Beta a lot of spinning down/up of all 4 drives occurs.

I hope this extra info helps resolve the problem.

Message 6 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

Looks like after some snapshots were deleted some empty folders were left behind. Now that those folders have been removed you shouldn't get the snapperd errors anymore.

 

Please check if this also helps with the spin-down issue.

Message 7 of 10
BertSchaap
Aspirant

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

OK, I will monitor that and come back to you.
Message 8 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

Which services and apps are you running?

Message 9 of 10
BertSchaap
Aspirant

Re: snapperd[6739]: loading nnn failed. ReadyNas 314

The only apps we use are ReadyCloud and Resilio Sync. I updated Sync to the lastest version to correct extensive memory usage. ReadyCloud is only used by my for remote system admin.

Services that are turned on: SMB, AFP, FTP, UPnP, HTTP, HTTPS and Antivirus.

Our users only access the NAS through Sync.

Message 10 of 10
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