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Orbi WiFi 7 RBE973
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unable to remove app

pdasterly
Guide

unable to remove app

rn104, my camera is giving me issues and i want to unintall readynas surveillance but app wont uninstall

Message 1 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: unable to remove app

Which firmware are you running?

 

Which version of ReadyNAS Surveillance?

What error do you get when you try to uninstall Surveillance?

Note: If you have a Surveillance license you should unregister the licence key first.

Message 2 of 8
pdasterly
Guide

Re: unable to remove app

6.2.5 on readynas

1.1.1-3 on app

no error just says removing app and may take a few minutes

No license downloaded from netgear site 

Message 3 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: unable to remove app

If you clear your web browser cache, close your web browser then reopen the web admin interface is the app still there?

Message 4 of 8
pdasterly
Guide

Re: unable to remove app

its still there

 

Message 5 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: unable to remove app

Can you send me your logs (see the Sending Logs link in my sig)?

Message 6 of 8
type40
Aspirant

Re: unable to remove app

Hi there,

 

Would like to report same issue happening on my device.

 

App: ReadyNAS Surveillance 1.1.1-3

Issue: Will not completely remove. Logs indicate failure.

 

App: TVMOBili for ReadyNAS

Issue: Will not completely remove.  Logs indicate failure.

 

 

 

Message 7 of 8
mdgm-ntgr
NETGEAR Employee Retired

Re: unable to remove app

Edit: oops, wrong thread.

Message 8 of 8
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