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Aspirant
Posts: 3
Registered: ‎2017-01-11
Accepted Solution

Can't Find - VPN Client license key lost for SRX5308

Purchased the firewall in November 2015 and just now need to use the VPN features.

 

Unfortunately, I cannot locate the original five VPN Client software.  

 

Can you provide me the license key so that I can activate the VPN Client software? Device is registered in my account so you can see the serial from there.


Accepted Solutions
NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

You're welcome! I have sent the license key thru PM. 

 

Thanks, 

JohnRo
NETGEAR® Community Team

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NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

Welcome to the community! 

 

Please PM me the serial number of your SRX5308, I'll look up if there are any licenses attached to the record. 

 

Thanks, 

JohnRo
NETGEAR® Community Team
Aspirant
Posts: 3
Registered: ‎2017-01-11

Re: Can't Find - VPN Client license key lost for SRX5308

Thanks for the quick reply.

 

Sent a PM

NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

You're welcome! I have sent the license key thru PM. 

 

Thanks, 

JohnRo
NETGEAR® Community Team
NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

You can download the latest VPN Lite software version here. Let me know if you need anything else. Smiley Happy

 

Thanks, 

JohnRo
NETGEAR® Community Team
Aspirant
Posts: 3
Registered: ‎2017-01-11

Re: Can't Find - VPN Client license key lost for SRX5308

When trying the serial provided, the program says it is still in use when we have not installed any!!!

 

Please help. Sent you a PM on the same.

 

Thanks

NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

I have responded thru PM as well. I have re-sent the key, I need to know what error message you are getting. It will help if you can provide a screenshot. Our system says that the license keys are not in use. 

 

Thanks, 

JohnRo
NETGEAR® Community Team
NETGEAR Moderator
Posts: 2,082
Registered: ‎2015-07-21

Re: Can't Find - VPN Client license key lost for SRX5308

Hi techguru, 

 

I'd like to follow up if you were able to use the license key I have provided. Please let us know if the information we provided has helped resolve your issue or if you need further assistance. 
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Thanks,

JohnRo
NETGEAR® Community Team
NETGEAR Moderator
Posts: 3,893
Registered: ‎2015-06-23

Re: Can't Find - VPN Client license key lost for SRX5308

@techguru,

 

I just to follow-up on this.  Were you able to register the VPN Client license key provided by JohnRo?  We’d greatly appreciate your feedback.

 

 

Regards,

 

DaneA

NETGEAR Community Team

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