Cant register FVS318N

[lusos]

Hello guys,

I have a problem, when i want to register my new FVS318N i got an error :

"This Serial number has already been registered in our system by a support representative."

Can someone help me ?

[DaneA]

@lusos,

Welcome to the community! 🙂 

Are you the original owner of the FVS318N or you bought it second hand from someone?

If ever you are the original owner of the FVS318N, I advise you to open an online / chat case with NETGEAR Support at anytime.  Kindly state your concern and upload a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of your FVS318N for verification.

Regards,

DaneA

NETGEAR Community Team

[lusos]

Yes im the original owner but i have that firewall for more than 90 days, so i cant call netgear without premium support.

[DaneA]

@lusos,

Kindly send me the serial number of your FVS318N via private message and I will try to check it here on my end.  

Regards,

DaneA

NETGEAR Community Team