FVS318N Firmware Version 4.3.4-2 will NOT complete

[Eskultety]

I was having issues with the router dropping internnet connectivity.  Started once a week or so. Recently, most everyday.   Solution was to power off/on.   usually did this 3-4 times before unit stabilized and stayed on, until next day.

Thought I would do a firmware update to see if that solved my problem.  As per docimention, did a reboot first.  Applied update (hardwire).  Seemed to take, then connection dropped.  Docs anticipated about 10 min.  So waited 10 min or so and checked for test light.  Not lit.  So i tried to reconnect.  Could not.  Looked at unit, TEST was lit.  Waited 75 min.  Still lit.  Read a thread that indicated after tech help thought it was ok to power cycle.  Did that.  Still lit.  I cannot access the unit.  What next?

Eric

[Dan_Z]

Hi,
Welcome to the community!

Could you try to do factory default on device's panel, and then observe it?

Thanks,

Dan

[Eskultety]

Do you mean "factory reset' on hte back of the unit?  I cannot access the admin panel via browser.

Eric

[Dan_Z]

Yes,on the back of device,have "RESET". Do factory default use it.

If the device can start,then upgrade firmware again.

Thanks,

Dan

[Eskultety]

Performed reset per documentation.  Waited 10 min.  TEST flashed once during  reboot.  TEST light still lit.  Web access  unavailable.  Any hope?

Eric

[Dan_Z]

Hi Eric,

Regarding this case,please contact our Support Team to help you.

Thanks,

Dan