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FVS318N Firmware Version 4.3.4-2 will NOT complete
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FVS318N Firmware Version 4.3.4-2 will NOT complete
I was having issues with the router dropping internnet connectivity. Started once a week or so. Recently, most everyday. Solution was to power off/on. usually did this 3-4 times before unit stabilized and stayed on, until next day.
Thought I would do a firmware update to see if that solved my problem. As per docimention, did a reboot first. Applied update (hardwire). Seemed to take, then connection dropped. Docs anticipated about 10 min. So waited 10 min or so and checked for test light. Not lit. So i tried to reconnect. Could not. Looked at unit, TEST was lit. Waited 75 min. Still lit. Read a thread that indicated after tech help thought it was ok to power cycle. Did that. Still lit. I cannot access the unit. What next?
Eric
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Re: FVS318N Firmware Version 4.3.4-2 will NOT complete
Hi,
Welcome to the community!
Could you try to do factory default on device's panel, and then observe it?
Thanks,
Dan
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Re: FVS318N Firmware Version 4.3.4-2 will NOT complete
Do you mean "factory reset' on hte back of the unit? I cannot access the admin panel via browser.
Eric
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Re: FVS318N Firmware Version 4.3.4-2 will NOT complete
Yes,on the back of device,have "RESET". Do factory default use it.
If the device can start,then upgrade firmware again.
Thanks,
Dan
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Re: FVS318N Firmware Version 4.3.4-2 will NOT complete
Performed reset per documentation. Waited 10 min. TEST flashed once during reboot. TEST light still lit. Web access unavailable. Any hope?
Eric
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Re: FVS318N Firmware Version 4.3.4-2 will NOT complete
Hi Eric,
Regarding this case,please contact our Support Team to help you.
Thanks,
Dan