FVS338 Wan state:Down

[Paulk59]

Problem - Cannot connect to internal CCTV and it cannot use SMTP to get out.

Background - We have FTTC connected to BTOpenreach switch, from here we connect to Plusnet and then onto the FVS338. Within the office we are OK to use VOIP phones, RDP out as needed and of course browse the internet.

The Prosafe also cannot send emails to our external mailserver.

If this were a Cisco asa5505 it would be far simpler perhaps.

Here are the results of Netstat

Interface List
14...f6 b7 e2 03 86 b2 ......Broadcom Virtual Wireless Adapter
11...20 89 84 5d 51 fc ......Broadcom NetLink (TM) Gigabit Ethernet
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.74 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.74 276
192.168.1.74 255.255.255.255 On-link 192.168.1.74 276
192.168.1.255 255.255.255.255 On-link 192.168.1.74 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.74 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.74 276
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.1.254 Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::3c5c:7651:c26e:5128/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

It appears the device itself cannot communicate out to the WAN and after trying to resolve this with Netgear online support since the 6th I thought I would try here.

Any help is appreciated

thanks

Paul

[JohnRo]

Hello Paulk59, 

Welcome to the community! 

It appears that you are using a very old firmware, would you consider updating it first? How long have you been experiencing this issue? What changes have you made to your network before you experienced it?

Looking forward to your response. 

Thanks, 

[Paulk59]

Hello John

Yes I would perform an upgrade if we knew where to get it from.

We are now able to send email out from 192.169.1.10 but the FVS338 itself still cannot send emails which is a little strange although we are sending the email to 192.168.1.254 which is the plusnet router, the same option is not (I believe) available within the Netgear device.

Thank you for your time and interest it's more than we get from Netgear support.

thanks

Paul