Laptop Stolen - Need License Key reset

[seidww]

My laptop was stolen.  I need to reset the license key so that I can load on new laptop.  I have VPNG01L. My products are registered.

[seidww · Accepted solution]

DaneA

Finally got someone on the phone.  They are taking care of it.  Thanks!

[DaneA]

Hi seidww,

Welcome to the community! 🙂 

I advise you to open a chat / online case with NETGEAR Support.  Kindly state your concern and indicate the VPN license key and the e-mail address that you have used to register the VPN license key before.  

Regards,

DaneA

NETGEAR Community Team

[seidww]

DaneA

Maybe I'm missing something here.  I cannot figure out how to open a Support chat and open a ticket. I am signed in under My Netgear.  I used to be able to call and have it done in 5 minutes.

[seidww · Accepted solution]

DaneA

Finally got someone on the phone.  They are taking care of it.  Thanks!