Orbi WiFi 7 RBE973
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Re: Memory leak

RRHNL
Initiate

Memory leak

I have located a Memory leak in my system associated with the following Greenbow driver(s) with tags identified via Poolmon.exe as TgBj and TgBi. I have windows 10, 64bit. These drivers are filling up my 16GB of nonpooled page memory until my system crashes after abount 48 hours. Please can you fix.

Here is the offending driver.

TGBVPNVirtM.sys

 

Here is a snapshot of the Poolmon.exe on my system - I cannot identify the Mdl tag as there are too many drivers with the string mdl included.

Memory:16670352K Avail: 9342524K  PageFlts:   145   InRam Krnl:29348K P:824300K

 Commit:8410120K Limit:17489552K Peak:11698320K            Pool N:1446384K P:858924K

 System pool information

 Tag  Type     Allocs            Frees            Diff       Bytes                  Per Alloc

 

 Mdl  Nonp     492168 (   0)     38836 (   0)   453332    94635472 (          0)         208

 TgBj Nonp     449217 (   0)         0 (   0)   449217   273124864 (          0)         608

 TgBi Nonp    2717774 (   0)   2268571 (   0)   449203    80128128 (          0)         178

 FMfn Paged  24716372 ( 124)  24408994 ( 121)   307378   147898240 (       1584)         481

 CFFE Nonp    1413328 (   0)   1126751 (   0)   286577   125768768 (          0)         438

 NtFs Paged   2688730 (   0)   2574271 (   0)   114459    21974176 (          0)         191

 File Nonp    7328471 (  20)   7259783 (  19)    68688    27451968 (        400)         399

 

 

Model: VPN05L|ProSafe VPN Client - 5 User License|EOL
Message 1 of 5
mattcoz
Aspirant

Re: Memory leak

I have this exact same problem! Were you ever able to find an update?

 

Message 2 of 5
RRHNL
Initiate

Re: Memory leak

No. Netgear support didn’t respond as I had hoped. They offered to work with me to get connected which was not the issue, and wanted me to do copious testing to which I declined as I am now CFO of a company (with some old IT knowledge) & I wanted them to research & fix. So all I do now is watch my non paged pool and when it gets to around 3-4gb I reboot. I also exit my rdp session on the remote computer when I’m done and sometimes close the tunnel. This stops the leak from growing overnight eg. Overall I wish they would patch & fix, but they didn’t seem interested enough or didn’t understand the issue was that I was reporting a flaw.
Model: VPNG05L|ProSafe VPN Client Professional (5-user)
Message 3 of 5
mattcoz
Aspirant

Re: Memory leak

Damn. I think we're better off going through Greenbow as it is their driver that is causing the problem. Netgear is just licensing it for their use. I downloaded their latest version which had a slightly newer driver and I'm doing some testing. So far my NP pool hasn't grown to immense size, but those tags are still at the top and growing.

Message 4 of 5
mattcoz
Aspirant

Re: Memory leak

They told me to go through Netgear support, of course.

Message 5 of 5
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