Netgear VPN Client Active problem

[a-hua]

Hi Support,

I have a FVG318v2 firewall with one license vpn client embedded. It is found that I can't active the vpn client on my new laptop because I forgot to remove it from my old laptop. Could you help to reset my activation status because my old laptop was sold? 

Regards,

A-Hua 

[JohnC_V · Accepted solution]

@a-hua,

You should've sent it via private message so it will keep you private and the license key won't be taken away from you. I just edited your post.

Let me try if we can now reset it.

Regards,

[JohnC_V]

Hi a-hua,

Welcome to our community!

May you be able to send it to me via pm the license key and the email used in it? 

Regards,

[a-hua]

Hi,

License key: 553330-*****-****-*****

Email: edward.999@********.com

Thanks.

A-Hua

[JohnC_V · Accepted solution]

@a-hua,

You should've sent it via private message so it will keep you private and the license key won't be taken away from you. I just edited your post.

Let me try if we can now reset it.

Regards,

[a-hua]

Hi Support,

The vpn client has working properly, thanks.

Regards,

A-Hua