Reply
Aspirant
Posts: 3
Registered: ‎2012-04-25

Re: Randomly rebooting SRX5308

Talked with a Netgear engineer and they are aware of this issue (so are we!). They are sending us beta firmware to try. In the meantime, we back rev'ed the firmware to the previous one and it has been stable for two days. Yeay! I'll repost once we try the beta.
Aspirant
Posts: 7
Registered: ‎2012-04-23

Re: Randomly rebooting SRX5308

Afineol wrote:
Talked with a Netgear engineer and they are aware of this issue (so are we!). They are sending us beta firmware to try. In the meantime, we back rev'ed the firmware to the previous one and it has been stable for two days. Yeay! I'll repost once we try the beta.


I also talked to Netgear support and got a newer firmware to try (3.0.7-83), just installed it so in a week or so I'll know if it's more stable!
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: Randomly rebooting SRX5308

mazemedia wrote:
I also talked to Netgear support and got a newer firmware to try (3.0.7-83)



These is beta firmware so each user must contacts support and ask for beta firmware. Make sure no one is not going share with any other file sharing method if he/she ask to share it.

Beta fimrware do have agreement with support not to share with others
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Aspirant
Posts: 7
Registered: ‎2012-04-23

Re: Randomly rebooting SRX5308

jmizoguchi wrote:
These is beta firmware so each user must contacts support and ask for beta firmware. Make sure no one is not going share with any other file sharing method if he/she ask to share it.

Beta fimrware do have agreement with support not to share with others


I'm sorry, but this is not correct. I received no agreement, and the rep i talked with on the phone mentioned no such agreement.

That said, I dont think it helped. Installed the firmware on saturday and had the first reboot monday. It's been stable since though.

I'll check back in a week or so to update you all on the status.
Aspirant
Posts: 7
Registered: ‎2012-04-23

Re: Randomly rebooting SRX5308

We've had the firewall reboot twice today. Calling back to Netgear customer service today.
Highlighted
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: Randomly rebooting SRX5308

mazemedia wrote:
I'm sorry, but this is not correct. I received no agreement, and the rep i talked with on the phone mentioned no such agreement.

That said, I dont think it helped. Installed the firmware on saturday and had the first reboot monday. It's been stable since though.

I'll check back in a week or so to update you all on the status.


They miss inform.

You can NOT share with another user ... beta firmware is for you only even they anyone can ask support for it.
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Aspirant
Posts: 1
Registered: ‎2012-06-27

Re: Randomly rebooting SRX5308

mazemedia wrote:
I also talked to Netgear support and got a newer firmware to try (3.0.7-83), just installed it so in a week or so I'll know if it's more stable!


I have the same problem with our SRX5308 and firmare 3.0.7-45. Is the new beta firmware (3.0.7-83) more stable than the old version?
Discussion Stats
  • 16 replies
  • 17066 views
  • 0 kudos
  • 5 in conversation
Top Contributors