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date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

don_daniel
Tutor

date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

Hi all

 

I have since longer time a SRX5308 installed as my Firewall/router. Until a few days ago, I had a wireless router R6300 installed which blew up..

now, I have installed a nighthawk R8000 as wireless router... in AP mode. 

Since then I had outages of the internet (not the wireless and also within the same network at home, no outage.. it is the port going out to the internet):

I had in mind that such a problem occured to me once upon a time.. and the reason was that the router has wrong time settings... so I went to the router SRX5308 (the R8000 has no settings to change as in AP mode) and indeed, there was a date in November 2016 set! 

date/time settings are correct set

the select ntp mode was set to 'sync to NTP server on internet'

the 'use default NTP servers' is set..

BUT saving did not change the date settings! 

I did then set the date and time manually... a feature of the router... and this did  do the trick.. I thought..!

now, there was no problem anymore until today! again the outages all hours or so.. and again! the date was set back to a date in november 2016!!! 

what  do I have to do that the settings of the date and time is automatically taken from the internet?? and why do I get this odd date in November 2016??

hope you can help me further.. 

regards

dondaniel

Model: SRX5308|PROSAFE Gigabit Quad WAN SSL & IPSEC VPN Firewall
Message 1 of 5
DaneA
NETGEAR Employee Retired

Re: date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

Hi don_daniel,

 

As far as I have check, there is no issue on the SRX5308 as per you have describe here.  Kindly post screenshots of the setting you have configured for the date & time on the SRX5308 as well as the NTP servers.   Also, what is the current firmware version on your SRX5308? 

 

 

Regards,

 

DaneA

NETGEAR Community Team 

Message 2 of 5
don_daniel
Tutor

Re: date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

Aufnahme1.jpgsure.

after a 3 day tripp abroad, I got back home and found the following settings...a gain!!! 

 

Message 3 of 5
DaneA
NETGEAR Employee Retired

Re: date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

@don_daniel,

 

Kindly try to use a custom NTP server.  I believe you are located in Switzerland.  Check the NTP server for Switzerland here.

 

 

Regards,

 

DaneA

NETGEAR Community Time

Message 4 of 5
DaneA
NETGEAR Employee Retired

Re: date and time is reset to a date in nov 2016 on srx5308 causing internet outages!

@don_daniel,

 

I just want to follow-up on this.  Were you able to try using a custom NTP server?  If yes, what are your observations? 

 

 

Regards,

 

DaneA

NETGEAR Community Time

Message 5 of 5
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