× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: A6100 installation issue

bask01
Aspirant

A6100 installation issue

So, this is the 2nd adapter I got today, thinking the one from yesterday was malfunctioning. I even tried to reset the USB port, but couldn't figure out how to without an error message. I keep getting the message, "Insert the wireless USB adapter into your computer. Click OK to continue." When I do, it repeats the message until finally it says the computer can't find the A6100 adapter on my computer. I tried disabling the permission for components with manifests and checking my devices (it wasn't listed). I have a Dell with Windows XP. Isn't that compatible?
Message 1 of 3

Accepted Solutions
bask01
Aspirant

Re: A6100 installation issue

I already returned it and I'm using a different product.

View solution in original post

Message 3 of 3

All Replies
JamesGL
Master

Re: A6100 installation issue

Hi bask01,

 

1. Can you check in the device manager if the adapter is being detected.

2. Do you have other computers to install the device?

3. If you have anti-virus, try disabling it while installing the device.

Message 2 of 3
bask01
Aspirant

Re: A6100 installation issue

I already returned it and I'm using a different product.
Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 3657 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7