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You wont get you money back, I tried that. They want you to buy a new adapter, which in my case would cost even more and I was supposed to either pay the delivery or drive to there store and pick it up myself. I am recommending everyone to stay away from Netgear, I have never experienced a worse customer service than this one right here.
I got lucky and could return my adapter to local store I bought it, they were very friendly and offered me even a new one from another company.
That is lucky.
I am just never going to purchase another Netgear product again, and advise anyone I know never to purchase any Netgear products as well. For a company the size of Netgear, I honestly cannot figure out how it is so difficult for them to get one or two programmers and make a Windows 10 driver that works - oh wait, you are right, they don't care and want you to buy a new network adapter. FORGET THAT!
This is becoming a bit of a joke. Ongoing driver issues since July 2015?
The A6200 was perfectly fine for me until upgrading to windows 10.
Constant device resetting on a vanilla windows 10 installation. Literally the first thing i installed was the netgear drivers, nothing else.
Tried various usb ports and hubs, both 2.0 and 3.0
Please fix this !
Istari
The network interface "NETGEAR A6200 WiFi Adapter" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.
Reason: The network driver detected that its hardware has stopped responding to commands.
This network interface has reset 53 time(s) since it was last initialized.
I have both the 26 and 35 drivers another go. Neither seem to have improved. More interesting of the fact that Windows 10 seems to think in connected over 5ghz N not AC even when Genie thinks I'm connected on AC. But then again Genie thinks my other router (non AC) is also connecting via AC. Never noticed this before with my A6200
I am having disconnecting issues as well, groomed all of the support suggestions both on this site and on the web. I even chatted with somebody for 20 minutes who had NO additional insight. This is a pathetic product and the support is even worse. What is Netgear's plan to resolve this? I would like an answer or I am returning my adaptor and will begin writing all the executive team. Unacceptable.
I have just downloaded and reinstalled Genie (A6200 V1.0.0.35) to get this screenshot. It is still not stable for me. I have been using a D-Link DWA-140 (N150) for a long time now in hope that this software issue can be fixed and I can go back to using my A6200.
I was having a lot of trouble with my A6100 on Windows 10. Wifi would always stop working within about a minute of rebooting. Every time, I had to disconnect/reconnect to the network to get it working again, and that's not fun! This happened on all the available drivers including the latest version (.32), regardless of whether i installed the standalone or Genie package.
I think the problem is not with the driver, but with all the extra software that gets installed with it. Here's what I did that fixed the problem:
1) Uninstall the Netgear software through Add/Remove programs (this removes all the extra software, but Windows retains a copy of the driver)
2) Remove the A6100 when it tells you to
3) Reboot
4) Plug the A6100 back in
5) Windows will detect and install the device automatically
6) Reconnect to your network, and things should be a lot more stable
Looks like an AC link rate it still troubles me that Windows 10 does not call it an AC connection though. More importantly there is still no stability with this set up so I am still using the DLink DWA-140 (N300) but at least it is stable.
I have been having the same problem since updating to the windows 10 OS, I have tried everything to try and get it working including reinstalling all drivers multiple times. I never had this issue on windows 7 and every 5 minutes have to continously disconnect the adapter. I have read through this thread and read all the replies and all Netgear is saying is the same thing over and over without an actual resolution to the default in their software.
This isn't only annoying but very outrageous for a company to neglect their paying consumers who purchased their product. I do most of my business online and with your faulty adapter it is costing me time and money.
Instead of wasting your time replying the same thing over and over why don't you guys use that time to go and work out a fix for your item. I paid for a working adapter and your company isn't supplying me with what I paid for.
Under the ACCC it states:
"Since 1 January 2011, the following consumer guarantees on products and services apply.
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost."
Your product does none of those, your product is not lasting or without faults. Your product isn't doing what I wouldnt normally expect.
So unless you are offering us a full refund for the product which I purchased (still have reciept) then I would like a fix as my product isn't working in the manner it should be or promised when I purchased it.
I will not be going and buying another adapter when I have just bought this one and it isn't my responisbility to guarentee its work, it is the manufacturers.
I have been having the same problem since updating to the windows 10 OS, I have tried everything to try and get it working including reinstalling all drivers multiple times. I never had this issue on windows 7 and every 5 minutes have to continously disconnect the adapter. I have read through this thread and read all the replies and all Netgear is saying is the same thing over and over without an actual resolution to the default in their software.
This isn't only annoying but very outrageous for a company to neglect their paying consumers who purchased their product. I do most of my business online and with your faulty adapter it is costing me time and money.
Instead of wasting your time replying the same thing over and over why don't you guys use that time to go and work out a fix for your item. I paid for a working adapter and your company isn't supplying me with what I paid for.
Under the ACCC it states:
"Since 1 January 2011, the following consumer guarantees on products and services apply.
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost."
Your product does none of those, your product is not lasting or without faults. Your product isn't doing what I wouldnt normally expect.
So unless you are offering us a full refund for the product which I purchased (still have reciept) then I would like a fix as my product isn't working in the manner it should be or promised when I purchased it.
I will not be going and buying another adapter when I have just bought this one and it isn't my responisbility to guarentee its work, it is the manufacturers.
Netgear simply doesn't care about this issue. They've ignored me and others for months now, and even have the gall to be shutting down threads about this, claiming the issue is "solved." This is in absolute disgrace, I'm going to tell anyone who will listen to NEVER buy a Netgear product based on their miserable support over this issue.
The straw that broke the camel's back was @JamesGL promising me a call from support, only for that to never happen. No big surprise, and Netgear's phone support sucks anyways, but this type of behavior from a company is embarassing.
I got this for my birthday in January 2016 after reading about it. I have an onboard Atheros Qualcomm AR9485 which is pretty bad with dropouts. When i got the Antennae I was able to connect to the internet with no issues or drop outs. I disabled teh Atheros chip via the change adapter settings.
However in February there was a big update to Win 10 which I can pinpont to teh 6th as i was not able to do any work at all that day because i was not able to able to access the internet and the Atheros wifi chip was reactivated without my persmission. I eventually got to teh route of the problem by reinstalling teh Atheros software and disabling it, I had 2 months pretty well no issues.
Last Friday (6th May) I have not been able to connect to the internet at all using the A6210. Nothing I got the yellow triangle saying no internet or low connection but full bars. I uninstalled teh software adn reinstalled it and still no internet. I reactivated teh Atheros chip again and i was off and running again untill Monday. Since then I have not been able to access the internet via the antennae.
Is it Microsoft who is fu*king us up here? I have used both the netgear driver and the Windows and no rhyme no reason I am still stuck. But methinks that this piece of pap is going out the wind post haste!
Looking at teh feedback history this is not a recent issue. It seems to go back to 2008 on older models.
he sysinfo file shows the following:
Host Name: DAVIDS OS Name: Microsoft Windows 10 Home OS Version: 10.0.10586 N/A Build 10586 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: David XXXXXX Registered Organization: Hewlett-Packard Company Product ID: 00326-10000-00000-AA303 Original Install Date: 05/02/2016, 12:44:51 System Boot Time: 11/05/2016, 13:12:02 System Manufacturer: Hewlett-Packard System Model: 700-060ea System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3401 Mhz BIOS Version: AMI 80.13, 06/09/2013 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume2 System Locale: en-gb;English (United Kingdom) Input Locale: en-gb;English (United Kingdom) Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London Total Physical Memory: 16,337 MB Available Physical Memory: 12,386 MB Virtual Memory: Max Size: 17,361 MB Virtual Memory: Available: 12,555 MB Virtual Memory: In Use: 4,806 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\MicrosoftAccount Hotfix(s): 7 Hotfix(s) Installed. [01]: KB3135173 [02]: KB3139907 [03]: KB3140741 [04]: KB3140743 [05]: KB3140768 [06]: KB3157993 [07]: KB3147458 Network Card(s): 3 NIC(s) Installed. [01]: Realtek PCIe GBE Family Controller Connection Name: Ethernet Status: Hardware not present [02]: NETGEAR A6210 WiFi USB3.0 Adapter Connection Name: WiFi Status: Media disconnected [03]: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter Connection Name: WiFi DO NOT USE Status: Media disconnected Hyper-V Requirements: VM Monitor Mode Extensions: Yes Virtualization Enabled In Firmware: No Second Level Address Translation: Yes Data Execution Prevention Available: Yes
---Site survey information--- SSID Mac Address Security Network Type N WPS Channel SKY80F87 XX:XX:XX:XX WPA2-PSK Access Point N WPS 11 fa:8f:ca:69:6e:a0 None Access Point N 11 SKY80F87 XX:XX:XX:XX WPA2-PSK Access Point N WPS 11 RL_AP-0107c8 XX:XX:XX:XX None Access Point N 64 , 60 SKYF885D XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 11 Pasta_Junction_BeMyGuest2G 08:86:3b:5b:73:87 WPA-PSK/WPA2-PSK Access Point N 6 VM995721-5G XX:XX:XX:XX WPA2-PSK Access Point AC WPS 44 , 48 Pasta_Junction_5G XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 48 , 44 VM841952-5G XX:XX:XX:XX WPA-PSK/WPA2-PSK Access Point N WPS 36 , 40
I have even give the device a static address!!! What is going on? I only got Netgear because of teh brand.
Model: A6210|AC1200 High Gain Antenna WiFi USB Adapter
I'm afraid I'm the latest person to chime in here about issues with the Netgear A6200 and Windows 10. I'm running Windows 10, 64-bit edition, on a custom built PC (AMD FX-8370 CPU and MSI motherboard with 16GB of RAM and 256GB SSD).
I recently purchased a refurbished A6200 adapter from one of the "daily deal" type web sites out there, thinking I got a great price on it. Unfortunately, I now think I see why it was selling so inexpensively.
I've tried Netgear's latest "release" version of the A6200 driver as well as the newer "beta" version (V1.0.0.35) which I'm running right now. I'm connecting to an Apple Airport Extreme with 802.11ac support running Apple's latest firmware revision for it.
What I've experienced is the adapter failing to initialize properly after I wake the PC from sleep (I have to shut down and restart to get it going again). And during use, it intermittently disconnects under load (such as when watching streaming video content). When this happens, I get a yellow exclamation point next to the wi-fi icon in the bottom right-hand corner of the screen and I can click on it, select the SSID of my Airport Extreme, and tell it to "disconnect". Then select it again and reconnect, and it starts working again.
I've tried the adapter in both USB 3.0 and USB 2.0 ports on my motherboard, but that doesn't seem to change the behavior.
(For what it's worth, I followed a tip on a web forum to go into "advanced settings" under the A6200 driver in the device manager, and toggle a setting for "WWM" to "on" instead of the default of "auto". Interestingly, that increased my download throughput by about 20mbits/second. But it didn't help with any of the other issues mentioned above.)
I've spent more time than it's worth uninstalling and reinstalling drivers, and tried this with both the current build and the previous build of Win 10. But I keep having these problems. As someone else mentioned, it appear Netgear has closed some of the threads talking about this issue as "problem solved" - even though there's no evidence at all it was solved! If this is the standard Netgear response to supporting anything that's not the "latest and greatest" model for sale, it will be the last time I buy or recommend anytihng with the company's name on it!
