A6210 Wireless Adapter Keeps Disconnecting

[917]

Every 30-40 minutes or so, my A6210 wireless adapter is connected to the router, but not the Internet. This is for around 2-3 minutes before the adapter connects back to the Internet. How do I fix this issue? I constantly get disconnected from any online games I'm in and it sucks. During this 2-3 minute period, the Internet on my other devices works fine, but not on this PC. I'm also using WIndows 10 and have the latest firmware of Netgear Genie, 1.0.0.34.

[JamesGL · Accepted solution]

If you have anti virus or firewall, try to uninstall it for the meantime and observe the connection. If still the same, I would suggest contacting support.

[JamesGL]

Hi 917,

Please try to install the standalone driver instead of the driver with Genie.

[917]

Thanks for replying, JamesGL.

How do I install the standalone driver? While doing this will I have to uninstall the Genie driver?

[JamesGL]

Yes, you have to uninstall the Genie driver. The file you have downloaded in support site came with two drivers, the genie and the standalone.

[917]

I still get these disconnections, is there another way to resolve the issue?

[JamesGL · Accepted solution]

If you have anti virus or firewall, try to uninstall it for the meantime and observe the connection. If still the same, I would suggest contacting support.

[david_at_housto]

I had the same problem when 1) using 5G frequency and 2) using the USB 3 port.  I now use the 2.4G frequency and USB 2 port.  Everything works fine, but I paid for a fast connection and should be able to use it!  No other device has an issue with the 5G frequency, only this adapter.  My router is the Netgear R6200 v2.