A7000 Genie application does not start in WIN10

shadowfax20 · ‎2021-06-16

everything works fine except for this application; it does not start

michaelkenward · ‎2021-06-17

Thanks to Google, I just found this:

genie | Product | Support | NETGEAR

It works. But grab it while you can.

I have no idea what you mean by "change of MgH".

View solution in original post

michaelkenward · ‎2021-06-17

You refer to the "genie application". This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

shadowfax20 · ‎2021-06-17

I am using it for WIN10. It worked. I can connect, but I do not have access to the software of the WIFI adapter. I am clicking the icon and nothing. I also reinstall the software.

michaelkenward · ‎2021-06-17

@shadowfax20 wrote:

....I do not have access to the software of the WIFI adapter.

What software is that? What do you want to do with it?

shadowfax20 · ‎2021-06-17

the programme allowed to see the network structure and the change of MgH.: A7000_V1.0.0.15_Windows.

michaelkenward · ‎2021-06-17

@shadowfax20 wrote:

the programme allowed to see the network structure

If you mean a map of connected devices, that has nothing to do with the USB device. The desktop genie for Windows and Macs does that. It used to be featured on the downloads page of just about every Netgear modem and router.

Sadly, it has vanished from the usual places.

We are now expected to use a mobile app to do everything.

I started here:

Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Suppor...

Then I picked one of the devices that I own and went to its support pages:

D6400 | Product | Support | NETGEAR

Voila!

https://updates1.netgear.com/netgeargenie/update/NETGEARGenie-install.exe

But, the link does not work. Maybe it is temporary.