AC1200 doesn't see 2.4GHZ from my nighthawk.

[Nemspy]

Hi -

Today I bought a R7000 Nighthawk router and the AC1200 network adapter.

My iphones and ipads can all see both 2.4 and 5GHZ bands, but for some reason my computer only sees the 5ghz one. I seem to recall earlier in the day that it saw both, but I could be misremembering and I may have only seen the 2.4 with the old network adapter.

In my settings I have the adapter set to see both bands and prefer 5GHZ is switched to off.

If I reboot my computer the 2.4GHZ band appears for about 30 seconds -- I fail to connect to it a few times before it disappears.

Both bands work fine on the apple devices.

Any help would be appreciated.

[JamesGL · Accepted solution]

Hi Nemspy,

Try to uninstall the driver of the adapter. Use the driver below to reinstall.

https://kb.netgear.com/000037991/A6210-Software-Version-1-0-0-36

[JamesGL · Accepted solution]

Hi Nemspy,

Try to uninstall the driver of the adapter. Use the driver below to reinstall.

https://kb.netgear.com/000037991/A6210-Software-Version-1-0-0-36

[JamesGL]

Hi Nemspy,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.