Invalid Serial Number

[Sev3nHeaven]

I've been trying to contact support but whenever it asks to put the serial number in and give the purchase date it gives me "Invalid Serial Number". I have tried replacing the 0 with an o and such but it still will not let me contact support 😕

[Blanca_O]

Hi Sev3nHeaven, 

Welcome to NETGEAR Community!              

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Regards, 
Blanca 
Community Team"    

[bm0022]

same problem but with r6020

[AmberJay]

I've noticed that when inputting the SN for their products, it's CAP sensitive. So, of you haven't tried already, redo it but with all lettere capitalized.

[AmberJay]

Sorry for the spelling errors.
If*
Letters*

[Blanca_O]

Hi bm0022, 

I have sent you a message. Please check your inbox.
 

Regards, 
Blanca 
Community Team