Netgear A7000 unable to detect 5G networks

[aa89123698]

When I first time got the device it can connect to the 5G network, but after 2 weeks the 5G network suddenly disappeared. I also tried reinstalling it many times, it did not help. Only this device cannot connect to the 5G network, all other devices I had is able to. This is on a Windows 10 PC. Please help, Thank You.

[Blanca_O]

Hi aa89123698

Welcome to NETGEAR Community! 

May we please know the brand and model number of your router? Please try changing the router 5GHz WiFi channel. 

Regards, 
Blanca 
Community Team

[aa89123698]

 I use verizon for the router and the model number is WCB6200Q. 

[Blanca_O]

Hi @aa89123698

Do you know how to access your router UI? Please try changing the router 5GHz WiFi channel. 

Regards, 
Blanca 
Community Team

[aa89123698]

 I never heard of the term 'router UI' before, is it like the area that you login to your router? If not can you explain what it is? And also, what do you mean by changing the router 5GHz WiFi channel? 

[Blanca_O]

Hi @aa89123698

Router UI (User Interface) is where you can change the settings of your router. If you are not familiar with it, I suggest to call your ISP and seek assistance of how to change the 5GHz WiFi channel. 

Regards, 
Blanca 
Community Team