Netgear WNA3100 not compatible with Netgear router?

[Riverrider2]

I'm running a R7000 wireless router and have routinely connected to it via www.routerlogin.net to configure settings.  I had previously used an old Linksys wireless G adapter to connect.  I decided to upgrade to to WNA3100 N adaper.  Now I cannot connect to the router either through the URL or the IP address. Firefox says "cannot connect".  If I swith to a laptop (using factory adapters), no problem.  It is only with the WNA3100 adapter that this problem occurs.

[JamesGL]

Hi Riverrider2,

1. What is the OS of your computer?

2. What is the driver version of the adapter?

3. Try to uninstall and reinstall the driver.

[Riverrider2]

The computer is running Win7.  The WiFi adapter is running firmware v2.2.0.4 and the router is running firmware v 1.0.7.10.  I'm runing Kaspersky Total Security for anti-virus protection.

[JamesGL]

Hi Riverrider2,

Please check this KB article and see if that helps.

http://kb.netgear.com/30012/Unable-to-access-router-management-page-with-Kaspersky-installed

[JamesGL]

Hi Riverrider2,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[Riverrider2]

So far the efforts have been fruitless.  I have uninstalled and re-installed the adapter, but am still unable to log in to the router using it.  I have tried turning off the anti-virus protection software, but it made no difference.  If I use a different computer (ASUS laptop, Win10 with factory WiFi adapter) running the same version of Kaspersky, I am able to log into the router. 

[JamesGL]

Hi Riverrider2,

Can you access it if using the IP address of the router(ex. 192.168.1.1)?

[Riverrider2]

I can access the router login page using the IP address from other computers.  I was also able to do that before I installed the WNA3100.

[Riverrider2]

I've had a few system crashed since the installation.  Info is the crash message is below.  IDK how to attach a dmp file.

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    a
  BCP1:    0000000000000000
  BCP2:    0000000000000002
  BCP3:    0000000000000001
  BCP4:    FFFFF8000329117C
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\031017-16692-01.dmp
  C:\Users\Fireside Printing Co\AppData\Local\Temp\WER-70247-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[JamesGL]

Hi Riverrider2,

Uninstall the drivers of the adapter. Reinstall it using the standalone driver.

[JamesGL]

Hi Riverrider2,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[Riverrider2]

I tied uninstalling the driver and installing the stand alone driver supplied on the disk.  There was no change.  Connecting via the Genie app, the URL or the IP address all continue to fail. In each case the app or the broweser says it can't find the router.

From Firefox:

The connection to the server was reset while the page was loading.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

From Netgear Genie:

NETGEAR router is not found or is not supported.

[JamesGL]

Hi Riverrider2,

Can you ping the IP address of the router?