WNA3100M adapter stuck on "detecting adapter"

[ams101076]

I purchased model # WNA3100M wifi USB mini adapter. I installed the Netgear genie software on my computer, inserted the USB adapter in a USB port, and I clicked next. It says "detecting adapter" but it doesn't do anything else except stay stuck on "detecting adapter".

I have no idea what I'm doing wrong. Hoping someone can help me 😊

[JamesGL]

Hi ams101076,

1. What is the OS of your computer?

2. What driver version did you use to install the adapter? Did you use the CD or from support site?

[JamesGL]

Hi ams101076,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.