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can't uninstall Genie

koree
Follower

can't uninstall Genie

Got my new A6210 today, installation went well until it asked if I wanted to update the software. My laptop restarted and now it doesn't work, it won't even delete from control panel! What is the solution or do I just take it back and buy another brand?
Message 1 of 3
DexterJB
NETGEAR Moderator

Re: can't uninstall Genie

Hi @koree,

 

1. Are you getting an error message? If yes, what is the error message?

2. Have you tried manually downloading the drivers from the support site and running the installation? If not, you may refer to the link below to download the latest drivers.

 

http://www.netgear.com/support/product/A6210.aspx?cid=gwmng

 

3. What is the operating system of your computer?

 

Regards,

 

Dexter

Community Team

 

 

Message 2 of 3
VE6CGX
Master

Re: can't uninstall Genie

If you want to update driver, better delete old ones first.

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