Orbi WiFi 7 RBE973
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no port connection

briandi
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no port connection

Sorry I am a nub with all this computer stuff.

I just bought a Nighthawk AC1900 and a Netgear modem.  When I start up the modem it works but the connection between the 2 is not going through.  Used the Genie and it rebooted and keeps popping a yes and no to make changes and nothing gets fixed.  It says something about the cable being broke or not connected.  But the cable is brand new and connected.  If anyone can help I would greatly appreciate it.  Wish there was a place to call into to get this figured out. If there is a number call please send that.

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
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JamesGL
Master

Re: no port connection

Hi briandi,

 

What are the lights on the router?

Can you go online when connected to the modem?

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