2.4HZ ISSUE

[Jasmine88]

Hi All,

Would anyone know why 2.4Hz isn't working when trying to connect but the 5GHz does? It still works but the strength is weak it wont even load a 3min video? Is this common? Ive never had an extender before and haven't had an issue with it since I bought it 5 months ago!

Thank you 

Jasmine

[plemans]

1. what router do you have it connected to? 

2. it worked fine before? What changed? 

3. have you tried changing the 2.4ghz channel the router is broadcasting on?