90 day customer service

[Mrpaddyseymour]

i bought the product on 3rd May 2018 and it says my 90 day free perid has passed.  Also the reason I need to speak to someone is my wifi from the extender keeps dropping.  I have the latest firmware.

[DexterJB]

Hi @Mrpaddyseymour,

Welcome to the community!

1. Please indicate the exact firmware version of the device.

2. Have you tried doing a factory reset?

3. Does the issue persist on all your devices?

4. Does the issue persist on both bands (2.4GHz and 5GHz)?

Regards,

Dexter

Community Team

[Mrpaddyseymour]

• Hardware Version: EX6130
• Firmware Version: V1.0.0.24_1.0.14

Hi Dexter,

see above.  i have tried the other things you mention.  Also would you know why it says my 90 day period for free telephone support has expired? I only bought the extender in May 2018

[DexterJB]

Hi @Mrpaddyseymour,

1. Please indicate the results of the reset if this is something you have tried.

2. Please indicate the answers to 3 and 4 on my previous post.

3. I have sent you a message regarding the support for your device.

Regards,

Dexter

Community Team

[DexterJB]

Hi @Mrpaddyseymour,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team