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Orbi WiFi 7 RBE973
Reply

90 day customer service

Mrpaddyseymour
Aspirant

90 day customer service

i bought the product on 3rd May 2018 and it says my 90 day free perid has passed.  Also the reason I need to speak to someone is my wifi from the extender keeps dropping.  I have the latest firmware.

Model: EX6120|AC1200 Dual Band WiFi Range Extender
Message 1 of 5
DexterJB
NETGEAR Moderator

Re: 90 day customer service

Hi @Mrpaddyseymour,

 

Welcome to the community!

 

1. Please indicate the exact firmware version of the device.

2. Have you tried doing a factory reset?

3. Does the issue persist on all your devices?

4. Does the issue persist on both bands (2.4GHz and 5GHz)?

 

Regards,

 

Dexter

Community Team

Message 2 of 5
Mrpaddyseymour
Aspirant

Re: 90 day customer service

  • Hardware Version: EX6130
  • Firmware Version: V1.0.0.24_1.0.14

 

 
Hi Dexter,
 
see above.  i have tried the other things you mention.  Also would you know why it says my 90 day period for free telephone support has expired? I only bought the extender in May 2018
Message 3 of 5
DexterJB
NETGEAR Moderator

Re: 90 day customer service

Hi @Mrpaddyseymour,

 

1. Please indicate the results of the reset if this is something you have tried.

2. Please indicate the answers to 3 and 4 on my previous post.

3. I have sent you a message regarding the support for your device.

 

Regards,

 

Dexter

Community Team

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: 90 day customer service

Hi @Mrpaddyseymour,

 

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 5 of 5
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