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Forum Discussion

Kellysill's avatar
Kellysill
Aspirant
Jul 10, 2019

AC1200 Model EX6110 Won’t accept router password

My extender is not accepting our password from our Arris NVG468MQ router. All lights are the color they are supposed to be on the extender. I set the extender up with no problem by connecting with WPS. Please help. About to return this device!

 

Thank you,

Kelly

5 Replies

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 19, 2019

      Hi Kellysill - You can confirm the extender's WiFi password by taking a look at the extender's WiFi settings. Please refer to page 17 of the user manual linked below. To access the admin page you will need to enter credentials. If you did not change the admin credentials it should be set to default which is also listed below. 

       

      User Manual: http://www.downloads.netgear.com/files/GDC/EX6110/EX6110_UM_EN.pdf

       

      Default Credentials

      Username: admin 

      Password: password

       

      ~Christian 

      • Kellysill's avatar
        Kellysill
        Aspirant
        Jul 20, 2019

        Christian-

         

        The instructions you provided are not helpful because they require one of my device to be connected to the extender. This is what I am having a problem with! It is my understanding that the extender should recognize my router’s password. And it will not recognize it. How do I fix this?

         

        Best,

        Kelly