I have recently purchased this item Model AC1200 wifi range extender and its connection is confirmed on my PC. A green light shows on the extender. However, after it is connected I loose access to the internet, even though my virgin router is showing as internet access. I have changed ny ante viruis software to Avira but that made no difference. Help!
1. AC1200 is a speed. not a model. Which one do you have?
2. What model router is it connected to?
3. What firmware is on the extender?
4. Did you set it up via wps? if so, try re-running setup using the installation wizard. not all device manufacturer's code wps the same and it can create issues.
