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Forum Discussion
AC1900 EX6410 mesh extender not connecting to internet
Purchased a couple of these extenders to add to my old D6400 wifi network which works fine but there are a couple of dead spots around the house. Went through the setup procedure for each as instruc...
Thanks for the info. The implication from Netgear is to use them to eliminate dead spots - the plural indicating multiple locations. I had planned to connect both extenders to the router to eliminate poor coverage in an upstairs area and a far flung room downstairs.
So I spent a jolly day attempting to get a single one to work properly. At the moment it seems that in order to make an internet connection via the extender I have to switch off wifi on the device & then switch on again at which point it will pick up the extender - not exactly the 'smart roaming' advertised.
I also had to rename my 5ghz network to the same as the 2.4ghz to enable the 'smart connect' feature. However on selecting the radio button for 'smart connect', it would then not allow me to select the 'one wifi name' feature. So not sure if either of those functions actually work. To be fair, I have never had to enter the wifi password, so something is working.
Have to confess to being rather disappointed with this product. Having spent a day of my life attemting to get what should be a plug & play system working I fear they will have to be returned.
Jerry
1. what router are you connecting it to?
2. are you hardwiring in the extenders? Or wireless?
3. If you set them up using wps, factory reset them and try installing them using the installation assistant. After you get one setup, power it off and setup the 2nd device. Then power them both on.
4. They can cover multiple dead spots. Many times they different angle in coverage can reduce multiple spots and not just one
5. We're not netgear. But if you'd checked on here, we'd have recommended going with a different setup if you're needing more than 1 extender. Mainly because of what you're going through. They work great if you have 1 but more than that, and there's stability/speed issues.
Router is a Netgear D6400.
The extenders are wireless.
Reset the extenders to factory setup, downloaded the Nighthawk app for initial setup (which I did initially, but started from scratch again).
Logged on to the extender via browser for more options.
Now using a single extender on the 2.4ghz frequency only which appears to be working.
What other options might work better for me?
Thanks for the help.
Jerry
Is your D6400 connected to DSL?
Or are you using it in just router mode?I'm a fan of mesh systems like Orbi. And you can find a bunch of renewed orbi's on amazon right now. If you're not needing the fastest AX speeds, the RBK43 system is pretty solid and provides you 2 satellites.
Not entirely sure I understand the question. I am using the D6400 as my primary wifi router connected to my broadband supplier.
Anyway, problem solved. The Netgear extender products are going back and I have replaced them with a TP-link tl-wa850re which appears to do the same job for a third of the price and took 10 mins to set up.
In order to get full seamless wifi coverage my conclusion is that I will need to replace my current devices with a mesh system - attempting to enlarge an old network just isn't practical.
Thanks for attempting to help.
Jerry