AC1900 Range Extender No connection following firmware update

[JimmyRoberts444]

AC1900 Range Extender No connection following Firmware update

Just purchased at BestBuy, set up extender and all worked.  (I use network cable conn from extender to computer)

Then I noticed a software update was availabe, so I went for it.  Afterwards, my connection TO the extender is lost.  Extender appears to still have both 2G and 5G connections to modem wifi, but I am not seeing the extender at all now.  And that's with a direct cable connection.

I did eventually try resetting the extender, but still no connection.

Help....

Thanks

Jimmy Roberts

[Christian_R]

Hello JimmyRoberts444, 

Please provide us with the model number of your extender. Factory reset the extender by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network.  After you connect to it, browse to www.mywifiext.net and follow the setup instructions.

~Christian 

[JimmyRoberts444]

Thank you...

I have performed the reset.  After that I can successfully connect to the extender again, and can go through the set up again.  But upon completion, it then repeats the issue-- I suddenly lose connection to the extender via my network cable.  Wifi does set up and work, but my network cable connection is gone at that point.  And I need it (i don't use wifi on this computer)

I brought my other EX7000 to this PC (already setup for over a year) and the network cable connections work fine as is.  Again, I'm using the network cable to setup the Extender, and then afterwards... there is no network connection via the cable.

[Christian_R]

Hi JimmyRoberts444,

Couple things: 

1. Is the extender located in your preferred location?

2. When there is no network connection, what is connected to the extender and how? (via wired/wifi)

3. May you provide your network topology

~Christian