AC1900

[thompsoj1133]

I have setup my extender to reflect the wifi, but I cannot connect the wireless band.  It indicates No internet connections is reflected on the extended wi-fi.

[plemans]

Did you set it up via wps or via the installation wizard? 

I'd try re-running setup via the wizard.

What router are you connecting to?
Firmware on the extender? 

[thompsoj1133]

Connecting to a Charter communication router. Please see attach document.  Wifi connector is up and running, but with no internet connection

[thompsoj1133]

I used the installation wizard

[plemans]

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@thompsoj1133 wrote:

Connecting to a Charter communication router. Please see attach document.  Wifi connector is up and running, but with no internet connection

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which router? not all isp supplied device play nice or have specific setting they need. 

[thompsoj1133]

Thanks for your assistance.  I was able to locate the following information.  I have also attach the spec document

DOCSIS 3.1 Modem / Voice Equipment

Spectrum E31U2V1

Interfaces & Standards
• Cable: F-Connector, female
• Models: E31N2V1, E31T2V1, E31U2V1
• LAN: One 10/100/1000 Mbps RJ-45 port
• Models: EN2251, ET2251, EU2251
• LAN: One 10/100/2.5 Gbps RJ-45 port
• Telephony: 2 RJ-11 ports
• PacketCable 1.5 (NCS) or 2.0 (IMS/SIP) ccompatible
• DOCSIS 3.1 certified

[thompsoj1133]

I have setup my extender wifi using the “EXT” as the identifier.   For some reason, the internet comes as goes on my main wifi and the extender.  In most cases I cannot connect to the extender on my mobile wifi device or it indicates a wifi is setup but not connected.  I have reset the extender router two times, but still has the same issue.  Any thoughts on the issue.  Please see attach screen shot.

[plemans]

The Spectrum E31U2V1 isn't a router. Its a modem only device. 

You need to go modem----->router----->extender

The EX7000 doesn't have a dhcp server built in because its not a router. You need to connect a router to the modem and then you can attach the wireless extender to that.