NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ronheron
Sep 08, 2020Tutor
AC2200 / EX7700 Mesh Extender Dropping Connection after 210 Firmware Upgrade
After the .210 firmware upgrade, my extenders keep losing connection momentarily. For example, the smart TV will just randomly alert to "Cable Disconnected", or my VPN for work will drop. I can'...
DavidRC
Sep 08, 2020Apprentice
I went back to the .206 firmware and everything returned to normal. I presume that Netgear will eventually realise that they have screwed up and release a new firmware.
- RonheronSep 08, 2020Tutor
Thanks for the suggestion.
I have rolled back both my extenders. I'll monitor and post the results tomorrow.
For the netgear folks, I would love to provide logs to help troubleshoot the build, but I can't find where to do that. Is there a telnet path to login?
Thanks,
Ron
- RonheronSep 10, 2020Tutor
Just an update. After rolling back to the .206 firmware, my extenders are working again without the intermittent drops. I did find a way to log into the extender to pull logs, but would need someone to let me know what logs are helpful and if I need to turn on any additional logging.
- ronmanu7Jan 22, 2021Aspirant
Hi,
I had the exact same issue of the wifi signal being dropped by all my devices connected via the Extender after upgrading to version 1.0.0.210. I also downgraded back to .206 which put it back into a stable state.
Any news or resoution to this issue?
Cheers, Ronmanu7.