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Orbi WiFi 7 RBE973
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AC750 Model Ex 3110 wifi connected but no internet access

AC750 Model Ex 3110 wifi connected but no internet access

Hi I'm having issues with my wifi extenders. Worked fine till a couple of weeks ago but now constantly getting wifi connected but no internet access. The basic wifi signal still works fine but everytime you try to connect to 2.4 or 5G. You get the error message.

I've tried resetting the router and have reset the two extenders worked worked for a couple of hours then same message again.

With the  basic wifi working just poor signal obviously the issue lies with the extenders.

 

Any advice much appreciated as starting to get fed up with it.

 

Thanks

 

Darren

Model: EX3110|AC750 Dual Band WiFi Range Extender
Message 1 of 8
plemans
Guru

Re: AC750 Model Ex 3110 wifi connected but no internet access

1. what router is it connected to? 

2. what method of setup did you use? wps or the installation assistant? 

3. do you have more than 1 extender? your post had "extenders". pleural

Message 2 of 8

Re: AC750 Model Ex 3110 wifi connected but no internet access

Hi,

 

Slingshot Dual Band AC1600 Gigabit Gateway with VoIP

 

Netgear online installation.

 

2 extenders 1 upstairs / 1 downstairs router in the main living room downstairs.

 

issue through out the house can connect to slingshot wifi but weak signal but can't access the internet when connected to wifi 2GEXT / wifi 5G EXT.

 

Thanks,

 

Darren

 

Message 3 of 8
plemans
Guru

Re: AC750 Model Ex 3110 wifi connected but no internet access

what model slingshot is it? AC1600 is a speed

Both extenders are having the same issue? 

Message 4 of 8

Re: AC750 Model Ex 3110 wifi connected but no internet access

Model NF18ACV

 

VDSL/FIBRE Dual Band AC 1600 Gigabit Gateway with VoIP description on the back of router.

 

Issue with both extenders although 4 green lights on both.

 

Thanks

 

Darren

Message 5 of 8
plemans
Guru

Re: AC750 Model Ex 3110 wifi connected but no internet access

do you have the issue if only running 1 extender?

Message 6 of 8

Re: AC750 Model Ex 3110 wifi connected but no internet access

yes still having issues with only 1 extender running.

 

Also now getting privacy warnings have tried toggling the private address button on both 2.4 and 5 G networks no luck although basic wifi still functioning.

 

Thanks,

 

Darren


 

Message 7 of 8
plemans
Guru

Re: AC750 Model Ex 3110 wifi connected but no internet access

Whenever 2 devices are having the same issue, it makes me suspect what they're connecting to. 

Becuase its incredible rare for 2 devices to go bad at the same time (absent storms/power surges)

any chance you have an old router sitting around you could connect them to to test with? 

Maybe the ISP pushed new firmware to the router and its causing issues. 

Message 8 of 8
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