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Re: AX1800 wifi mesh extender ethernet ports

britman98
Tutor

AX1800 wifi mesh extender ethernet ports

Just purchased the AX1800 (EA20) which I have setup and appears to be working fine!  My issue is the ethernet ports don't appear to be working, is there a setting I need to check? I have set up this device through the Nighthawk app and firmware is updated. Thanks for any help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Message 1 of 13
CrimpOn
Guru

Re: AX1800 wifi mesh extender ethernet ports

Message 2 of 13
plemans
Guru

Re: AX1800 wifi mesh extender ethernet ports

What router did you connect it to? 

Did you set it up using wps, the installation assistant, or using the app?

What firmware is on it? 

Have you tried other devices? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 3 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

Router is:  Netgear Nighthawk R6900P

as previously mentioned I set it up with the Nighthawk app.

The firmware updated as soon as it was setup.

 

Message 4 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

yes it is.

Message 5 of 13
plemans
Guru

Re: AX1800 wifi mesh extender ethernet ports

Have you tried setting it up using the installation assistant and not the app or wps?



Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 6 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

I have set it up twice once with the app and again with the installation assistant, still no joy.

Message 7 of 13
CrimpOn
Guru

Re: AX1800 wifi mesh extender ethernet ports


@britman98 wrote:

My issue is the ethernet ports don't appear to be working, is there a setting I need to check?


WiFi extenders with Ethernet ports typically "just work".  (i.e. no setting or setup required). How have you determined that these ports are not working?  (what was connected? Symptoms?  - error message? what?)

I love my Orbi.
Message 8 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

I have tried a couple of devices including my laptop, its like the ports are there but they are not hooked up, just dead! No error messages, nothing!

I am thinking about returning it and getting my money back.  Thanks for your help.

 

Message 9 of 13
CrimpOn
Guru

Re: AX1800 wifi mesh extender ethernet ports

I agree. It is defective.

I love my Orbi.
Message 10 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

I finally figured it out, turned off “smart connect”. Went through setup again and they were working!

Thanks again!
Message 11 of 13
plemans
Guru

Re: AX1800 wifi mesh extender ethernet ports

I'm glad it works but you shouldn't need to turn off smart connect for it to work. It should work with it enabled. 

If you're still within your 90 days of free support window, you could contact netgear. Maybe theres a different firmware for it. 

What actual version are you on? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 12 of 13
britman98
Tutor

Re: AX1800 wifi mesh extender ethernet ports

I agree, I'm just happy they work.

Message 13 of 13
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