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Ac1200 ( es6200) 5 g dropout

Monuk
Aspirant

Ac1200 ( es6200) 5 g dropout

Had the exteneder for a while and work flawless yet in the last few months the 5ghz band drops out every so often , a full reset solves it but it still happens I am pretty sure it is down to latest firmwere is there any resolve to this issue ? I tried sending an email to net gear but there is none only post here or phone them 

Message 1 of 6
nhann
NETGEAR Employee Retired

Re: Ac1200 ( es6200) 5 g dropout

Hi Monuk,

 

Please see the following link to troubleshoot your 5Ghz network on the EX6200:
http://kb.netgear.com/app/answers/detail/a_id/25182/~/resolving-poor-5ghz-wireless-range%2Fsignal-fr...

 

Let us know how it works for you

Message 2 of 6
Monuk
Aspirant

Re: Ac1200 ( es6200) 5 g dropout

its not setup issues , even right next to the main router the 5ghz still drops out randomly, also the signel bars on the extender still show full strengh at the other end of the house. and Wi-Fi Analytics is out as i have an ipad as it does not support it which is a shame as i have used a frends phone to try it out, i have setup the extender useing fast lane (5ghz-2.4ghz to router) and not had any dropouts well in the last 4 days, this issue came up since last firmwere release as before that i had no 5ghz dropouts and its placed in same place as before 

Message 3 of 6
nhann
NETGEAR Employee Retired

Re: Ac1200 ( es6200) 5 g dropout

Hi Monuk,

 

Thank you for clarifying.
Please try manually updating your firmware to the previous firmware version.

See page 80 of 124: http://www.downloads.netgear.com/files/GDC/EX6200/EX6200_UM_09Jan2015.pdf

 

If you are on the latest firmware, it would be 1.0.1.60_1.1.98

Here is a link to the previous firmware 1.0.0.52_1.1.90:

http://kb.netgear.com/app/answers/detail/a_id/26073/related/1/session/L2F2LzEvdGltZS8xNDQ0NjY3Njk1L3...

 

If the problem persists, it may be a hardware issue. Please contact support

http://support.netgear.com/general/contact/default.aspx

Message 4 of 6
Monuk
Aspirant

Re: Ac1200 ( es6200) 5 g dropout

what about updateing the current firmwere to fix the dual band 5ghz issue?

Message 5 of 6
nhann
NETGEAR Employee Retired

Re: Ac1200 ( es6200) 5 g dropout

There is no exact ETA on future EX6200 firmware.
Please try the method mentioned above.

If your problem still continues, please open a case with support:
http://support.netgear.com/general/contact/default.aspx

Message 6 of 6
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