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Re: After Mesh Firmware, not selecting the faster radio

bamabillyp
Tutor

After Mesh Firmware, not selecting the faster radio

Before the "single wifi mesh" I was able to see my 2.4 and 5 ghz radios and manually selected them. I had great results, especially when selecting the 5ghz radio and was getting ~200 Mbps in areas I previously would only get 10-20. After the latest firmware and using the "single wifi" name, it does not seem to be choosing the faster 5 ghz radio. I do my tests in the same area and it seems to only be selecting the 2.4 radio. I see the client light so I know I'm using the extender but getting 2.4 speeds. Why is it not selecting the faster radio? Can I go back so I have the option to manually select the 5ghz radio? Why would it not select that automatically ?

Model: EX7500|AC2200 Nighthawk X4S Tri Band Wall Plug WiFi Range Extender
Message 1 of 4
DexterJB
NETGEAR Moderator

Re: After Mesh Firmware, not selecting the faster radio

Hi @bamabillyp,

 

Welcome to the community!

 

1. You can disable the One WiFi Name feature. This link may help out.

2. Have you done a firmware update recenly? If so, we recommend doing a factory reset.

 

Regards,

 

Dexter

Community Team

Message 2 of 4
bamabillyp
Tutor

Re: After Mesh Firmware, not selecting the faster radio

1. Yes. I can turn off the single WiFi name but this product is advertised, and charged a premium, for a single SSID "mesh" which by doing so does not. 

 

2. Yes. I've reset and ensured latest firmware several times. 

 

3. Many others noted the exact same thing. 

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: After Mesh Firmware, not selecting the faster radio

Hi @bamabillyp,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 4 of 4
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