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Can’t complete setup on network extender

Srisley22
Aspirant

Can’t complete setup on network extender

I have model EX6150v2 / AC 1200 Dual Band Range wifi extender.
(couldn’t find my model on the list)

Setup via WPS didn’t work so I opened installation assistant via my mobile device. I’m able to find and select my personal wifi network, but the “Next” button isn’t active to allow me to go to the next step.

I can only select my wifi when 2.4 GHz box is checks.

Cannot select “Next.” What am I doing wrong? Is the device not compatible with my wifi router?

I’m a chick and not very tech savvy so simple terms and advice is appreciated.

Model: EX6000|AC750 Dual Band WiFi Range Extender,EX6150|AC1200 WiFi Range Extender
Message 1 of 6
StephenB
Guru

Re: Can’t complete setup on network extender

The extender model is listed, I selected it in my reply. 

 

There should also be a 5 ghz radio that is checked, and you'd need to either uncheck it or select a 5 ghz network name to extend.

 

Can you try scrolling down, and see if you can find that?  

Model: EX6150|AC1200 WiFi Range Extender
Message 2 of 6
Srisley22
Aspirant

Re: Can’t complete setup on network extender

I don't have an option to select 5 ghz. When I scroll, I only see other wifi networks or can select manually entering SSDI networking info. 

Message 3 of 6
StephenB
Guru

Re: Can’t complete setup on network extender

Are you using the web browser in the phone to access the extender? 

 

Another thought is that you could try removing the spaces in the router network name.

Message 4 of 6
Srisley22
Aspirant

Re: Can’t complete setup on network extender

I was able to complete set up using a laptop and following the mobile device instructions since my laptop is too thin, without an ethernet port. Set up would not complete at all using my monile device.

All squared away now. Thank you!
Message 5 of 6
StephenB
Guru

Re: Can’t complete setup on network extender


@Srisley22 wrote:
my laptop is too thin, without an ethernet port.

FWIW, you can get USB ethernet adapters (including USB-C).  It might be worth picking one up.  I use one with a Yoga (also no ethernet) when I back it up.

Message 6 of 6
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