× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Can't connect to EX6400 after getting green light from new router

Marial1214
Follower

Can't connect to EX6400 after getting green light from new router

Got a new router. It's working fine. Set up the extender by router, got the green light, then put back into place and got the green light but when I tried to connect my devices, it does not work. The ipad and iphone asked me for new route password but the old extender i had been using did not ask me for password. that's all I can tell you. 

 

can you help me get the entenders working in my addition? i dont understand why it didn't ask me for new passwords for the new router i installed today., 

Message 1 of 2
plemans
Guru

Re: Can't connect to EX6400 after getting green light from new router

1. what router do you have? 

2. what firmware is on the extender? 

3. I take it you installed it using the WPS method of install? If so, factory reset the extender (push and hold reset for 7-15 seconds while powered on) then install the extender using the installation assistant and NOT wps. 

Message 2 of 2
Discussion stats
  • 1 reply
  • 273 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7