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Tinauniquewed's avatar
Tinauniquewed
Aspirant
Jun 20, 2020

Cannot connect N300 wifi range extender to a device with windows 10

We purchased the N300 range extender.  I can connect every device with Windows 7 or Android phones but the device i need to connect has windows 10 and will not connect at all.  Help as this is the only one i need to connect to the extender.  There is no anti virus or firewall stopping it either, 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 20, 2020

    What router are you using?

    What firmware is on the extender? 

    Did you set it up via wps or the installation wizard? 

     

    • Tinauniquewed's avatar
      Tinauniquewed
      Aspirant
      Jun 20, 2020
      Its a BT hub and we set up via WPS. Tried online as well and just shows errors or cannot even load the page to open.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 20, 2020

        Try factory resetting the extender and resetting it up via the installation wizard. BT devices seem to struggle with wps. 

        I'd recommend connecting a pc/laptop to the extender via the ethernet connection for setup. It tends to go better. Just make sure to shut off the wireless on the device you're connecting or it can default back to the wireless connection.