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Grizwold225's avatar
Grizwold225
Aspirant
Feb 19, 2020

Cannot connect extender

Hi,

I have just received mynew EX7500 Extender, and cannot connect to my router. Tried 5 times, no luck. The extender is 2 feet from the router. WPS on the router and extender both just flash then go off. My router is a Virgin Super Hub 3.0,and gives off a strong signal, but I want to extend it a bit down the garden where I've had a studio built for my wife.

2 Replies

    • Grizwold225's avatar
      Grizwold225
      Aspirant

      Hi,

      I think I've found the problem, but now need to workout/decide what to do about it. The Netgear will not connect to WPA or WPA2. If I have this security it says to change the settings. My router has WPA-PSK/WPA2-PSK. The options on the drop down menu are WPA2-PSK and Disabled. If I disable I am leaving myself open  to alland sundry possibly getting into my system. So, it's decision time. I've got onto Virgin to see what they have got to say.