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Re: Cannot connect wirelessly to my EX7000
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2021-04-16
01:27 PM
2021-04-16
01:27 PM
Cannot connect wirelessly to my EX7000
Over night I suddenly cannot connect to my extender. I have the current firmware (V1.0.1.94_1.0.172) installed. Wired connections are great, but my computer will not connect to the WIFI and my phone says unable to authenticate connection. Help.
Don
Model: EX7000|AC1900 Nighthawk WiFi Range Extender
Message 1 of 5
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2021-04-19
09:11 AM
2021-04-19
09:11 AM
Re: Cannot connect wirelessly to my EX7000
Have you tried factory resetting it and reinstalling it?
What router is it connected to?
Message 2 of 5
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2021-04-19
09:13 AM
2021-04-19
09:13 AM
Re: Cannot connect wirelessly to my EX7000
Yes. After a few frustrating days troubleshooting, I finally broke down and called Netgear. Turns out, it's broken. They're sending me a new one.
Message 3 of 5
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2021-04-19
09:15 AM
2021-04-19
09:15 AM
Re: Cannot connect wirelessly to my EX7000
Sorry to hear its broken but happy to hear their taking care of it!
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2021-04-19
09:28 AM
2021-04-19
09:28 AM
Re: Cannot connect wirelessly to my EX7000
Tech support has been a nightmare though. I'm now on hold trying to figure out if they ARE going to send me a new one, even though the device is within the warraty period. Omg...so hate this.
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