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Cannot login on router through browser

Sjorrit
Tutor

Cannot login on router through browser

Hi all,

I bought a second hand EX8000. I performed a factory reset of the device and then did a setup of the EX8000 using the Nighthawk Android app. So far everything works great but I would like to manage / change some settings of the router through the browser which are not available in the app.

 

I can login on the app, change some settings etc. on the router.

But when I use the same credentials when logging in with various browsers on login page of the router (192.168.1.150), I get an error "Username and password do not match.". 

 

I performed a password reset through the app for which I got a confirmation email so that seems to be working fine as well. But I still can't login with my email / password combo.

 

What am I doing wrong?

 

Firmware version = 1.0.1.1.240 (latest version)

 

 

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender
Message 1 of 5

Accepted Solutions
plemans
Guru

Re: Cannot login on router through browser

A reset should clear those out. 

AFter the reset, try setting up using the browser and not the app. 

That should let you start with the default admin/password option. 

And you can customize it afterwards. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

View solution in original post

Message 4 of 5

All Replies
plemans
Guru

Re: Cannot login on router through browser

the user name password is:
login: admin

password is: password (default one).

If you changed that, you'd need the one you changed it to. But the login should be admin

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 5
Sjorrit
Tutor

Re: Cannot login on router through browser

Thanks for your swift reply. 

I tried using admin instead of my e-mailadress as login but It still doesn't work.

I also tried my old password from before the password reset (obviously also didnt work)

Can it be that, despite the factory reset, the login/password of the previous owner is still in use?

Message 3 of 5
plemans
Guru

Re: Cannot login on router through browser

A reset should clear those out. 

AFter the reset, try setting up using the browser and not the app. 

That should let you start with the default admin/password option. 

And you can customize it afterwards. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 5
Sjorrit
Tutor

Re: Cannot login on router through browser

Yeah I wanted to prevent doing a factory set again. But solution works. Thanks!

Message 5 of 5
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