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Re: Cant find router in Nighthawk app

hanneske26
Luminary

Cant find router in Nighthawk app

With the latest app update 

i cant connect my mighthawk app with the Extender EX8000

The extender is working but the nighthawk app cannot find the router

i can login with browser in extender and all is working well

but the app cannot connect??

already performed factory reset on the Extender , then new installation but the nighthawk app won't find the extender in installation proces even when connected to netgear_ext wifi

Extender configured with browser and extender is working great again 

but not with the nighthawk app

Any suggestions

 

Message 1 of 6
plemans
Guru

Re: Cant find router in Nighthawk app

Are you using a iphone? 

If so, make sure to disable icloud relay, random mac, random ip. 

I've seen them cause a slot of issues lately

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 6
hanneske26
Luminary

Re: Cant find router in Nighthawk app

I'm using i iphone

tried the solution disable iCloud, ip en mac but that doest do the trick

 

johan

Message 3 of 6
plemans
Guru

Re: Cant find router in Nighthawk app

Tried uninstalling the app and reinstalling? 

It works fine through the browser though? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 6
hanneske26
Luminary

Re: Cant find router in Nighthawk app

Yes tried that to but app wont find extender
And yes works fine trough browser but the app cant Connect
Message 5 of 6
santosmarco
Luminary

Re: Cant find router in Nighthawk app

I have the same problem over the last 3 weeks, same exactly issue.

Nothing fix the issue, I am waiting a next app update to see if they fix that.

Everything is working perfect on the browser and also I checked with my network monitoring tools (FING and WireShark)

PS: I have this same apps installed on Android device, and it work without any problem, the issue is related to the iOS version.

Message 6 of 6
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