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Orbi WiFi 7 RBE973
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Re: Connection between Extender og Router

JesBo
Aspirant

Connection between Extender og Router

This concerns Range Extender WN3000RP. There is a connection between PC and Extender, but not between Extender and Router. I have tried turning off and on the Router, likewise with the Extender and i tried factory reset. No result! What can I possibly do? The connection between PC and Extender seems to be open what never happened before.
Message 1 of 12

Accepted Solutions
JesBo
Aspirant

Re: Connection between Extender og Router

Now, the problem is solved by going back to basics according to the manual. However it is quite normal that the extender loses connection with the router. Then I turn the Extender off, and a little later, on again and it works for some time again. The realities of my house are, that there is a distance of 5 meters around corners between router and extender. 

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Model: WN3000RP|Universal WiFi Range Extender
Message 7 of 12

All Replies
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @JesBo,

 

Welcome to the community!

 

Please make sure that the extender has been setup properly. This link for the installation guide may help out.

 

Regards,

 

Dexter

Community Team

Message 2 of 12
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @JesBo,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 12
Bigmemz
Aspirant

Re: Connection between Extender og Router

I'm having the same issue, extender will not reconnect to router, other devices will connect to router, devices are connecting to extender.  Extender was connected and now is not.

Message 4 of 12
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @Bigmemz,

 

1. What is the model number and firmware version of the extender?

2. Have you tried resetting the extender?

3. What is the status of the extender's LED's?

 

Regards,

 

Dexter

Community Team

Message 5 of 12
JesBo
Aspirant

Re: Connection between Extender og Router

Yes, I am still experiencing the issue.

Model: WN3000RPv3|N300 WiFi Range Extender
Message 6 of 12
JesBo
Aspirant

Re: Connection between Extender og Router

Now, the problem is solved by going back to basics according to the manual. However it is quite normal that the extender loses connection with the router. Then I turn the Extender off, and a little later, on again and it works for some time again. The realities of my house are, that there is a distance of 5 meters around corners between router and extender. 

Model: WN3000RP|Universal WiFi Range Extender
Message 7 of 12
Bigmemz
Aspirant

Re: Connection between Extender og Router

I reset to factory, per Netgear Team member and followed all of her directions, and currently only power light is on.  All of my devices are seeing/connecting to router except for the extender.  Devices see and will connect to the extender.  Router and extender are 6 inches apart.  Again, extender was working completely perfect a week ago 20 feet away in another room.

Model: EX2700|N300 WiFi Range Extender
Message 8 of 12
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @Bigmemz,

 

Please make sure you go through the setup procedure after the reset. You can do it manually to make sure that it connects to the main router's network and use the correct password. This link may help out.

 

Regards,

 

Dexter

Community Team

Message 9 of 12
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @Bigmemz,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 10 of 12
Bigmemz
Aspirant

Re: Connection between Extender og Router

Thank you, after multiple reboot attempts, I gave up and left it unplugged for days. Then tried one last time before repackagei g to return it, and it connected to router. ? So far, connected for 3 days.
Message 11 of 12
DexterJB
NETGEAR Moderator

Re: Connection between Extender og Router

Hi @Bigmemz,

 

Thank you for the update and confirmation. Glad to know you got it working.

 

Regards,

 

Dexter
Community Team

Message 12 of 12
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